NICOLE ISABEL GUERRERO
Merced,United
Summary
Resourceful child care assistant/ volunteer with experience in providing quality care to children of all ages. Skilled in creating age-appropriate activities to encourage physical, emotional and social development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enjoys Developing positive relationships with children and families.
Overview
9
9
years of professional experience
Work History
Bank Customer Service Representative
Patelco
10.2021 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
Shoe Department Lead
Kohl's
07.2019 - 06.2020
- Trained and supervised staff of three
- Provided exceptional customer services to consumers, regularly including phone contact, and relationship building
- Opened and closed store, handled customer service issues, and oversaw cash control
- Maintained inventory levels, monitored merchandise, provided feedback to owner/buyer regarding trends and need for reorders
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
Child Care Assistant
Jr Arnold High School
08.2014 - 05.2017
- Communicated with parents regarding child's behavior, daily activities, and concerns.
- Supervised free play and other activities to keep children safe.
- Watched and redirected inappropriate student behavior.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Helped children with homework assignments.
- Supervised children of various ages on playground and field trips.
Education
Gulf Coast State College
Panama City, FLHigh School Diploma -
J.R. Arnold High School
Panama City Beach, FL05.2017
Skills
- Transaction Error Identification
- Ability to Multitask
- Customer Service
- Call and Email Handling
- Financial Transactions
- Data Security and Validation
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bank Customer Service Representative
Patelco
10.2021 - 03.2023
Shoe Department Lead
Kohl's
07.2019 - 06.2020
Child Care Assistant
Jr Arnold High School
08.2014 - 05.2017
Gulf Coast State College
High School Diploma -
J.R. Arnold High School
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