Nicole Benda
Jackson,MN
Summary
Insurance professional with proven expertise at Lawley Insurance in relationship management and account growth. Successfully negotiated favorable contract terms, enhancing client satisfaction and retention. Adept at proposal writing and collaborating with cross-functional teams to drive business success while maintaining meticulous attention to detail.
Overview
19
19
years of professional experience
Work History
Senior Commercial Account Manager
Lawley Insurance
06.2023 - Current
- Assisted in developing client relationships to enhance account retention and growth.
- Supported team in analyzing market trends to identify new business opportunities.
- Contributed to preparing proposals and presentations for prospective clients.
- Collaborated with cross-functional teams to streamline communication and service delivery.
- Learned and utilized CRM systems for tracking client interactions and maintaining records.
- Adapted quickly to support account management processes and client inquiries.
- Engaged in regular training sessions to improve product knowledge and sales techniques.
- Provided administrative support for senior team members during client meetings and negotiations.
- Mentored junior team members on best practices in relationship building, negotiation techniques, and product knowledge.
Senior Commercial Account Manager
Robertson Ryan Insurance
03.2020 - 06.2023
- Championed process improvements within the department to streamline workflows, reduce errors, and enhance productivity.
- Developed strong relationships with key decision-makers, fostering trust and promoting business growth.
- Negotiated favorable contract terms to ensure long-term customer satisfaction and loyalty.
- Analyzed client needs to identify coverage solutions and produced policy and quotes.
- Reviewed audits of policies for accuracy to facilitate corrections between client and carrier.
- Assisted in developing client relationships to enhance account retention and growth.
Property Manager
Good Samaritan Society - The Pines
02.2019 - 03.2020
- Oversaw property operations, ensuring compliance with regulations and standards.
- Managed tenant relations, addressing concerns and maintaining high satisfaction levels.
- Coordinated maintenance requests, optimizing response times and service quality.
- Developed budgets and financial forecasts to support operational efficiency.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Insurance Agent
Bank Midwest Insurance
02.2016 - 03.2019
- Developed personalized insurance plans to meet client needs and enhance satisfaction.
- Conducted comprehensive risk assessments to identify coverage gaps and recommend appropriate solutions.
- Managed client relationships through regular follow-ups and proactive communication strategies.
- Collaborated with underwriters to ensure accurate policy issuance and compliance with regulations.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Cross-sold insurance products to existing clients to reach sales targets.
Crop Insurance Agent
Phillips Agency
08.2006 - 01.2016
- Streamlined administrative tasks, improving overall office efficiency and productivity.
- Completed Acreage and Production Reports
- Completed mapping and map books of farmer fields
- Multi-state multi-peril book of business
Education
CIC Designation - Insurance
The National Alliance
Online01-2027
CISR Designation - Insurance
The National Alliance
Online06-2016
MN Property & Casualty Insurance License - Insurance
Dearborn
Bloomington, MN01-2001
MN Life & Health Insurance License - Insurance
Dearborn
Bloomington, MN01-2001
High School Diploma -
Jackson High School
Jackson, MN06-1993
Skills
- Relationship management
- Industry expertise
- Account growth
- Proposal writing
- Sales negotiations
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Team collaboration
- Effective communication
Timeline
Senior Commercial Account Manager
Lawley Insurance
06.2023 - Current
Senior Commercial Account Manager
Robertson Ryan Insurance
03.2020 - 06.2023
Property Manager
Good Samaritan Society - The Pines
02.2019 - 03.2020
Insurance Agent
Bank Midwest Insurance
02.2016 - 03.2019
Crop Insurance Agent
Phillips Agency
08.2006 - 01.2016
CIC Designation - Insurance
The National Alliance
CISR Designation - Insurance
The National Alliance
MN Property & Casualty Insurance License - Insurance
Dearborn
MN Life & Health Insurance License - Insurance
Dearborn
High School Diploma -
Jackson High School