Nicole K Juarez
Summary
Dynamic and results driven operations leader with extensive experience in managing teams, streamlining processes and achieving organizational goals. Proven success at UPS and Midwest Distribution in optimizing operational efficiency, enhancing safety protocols, and driving customer satisfaction. Skilled in performance management, strategic planning, inventory control, and employee development. Recognized for fostering a culture of continuous improvement, effective coaching and strong team motivation to exceed objectives.
Overview
12
12
years of professional experience
Work History
Supervisor
UPS
10.2020 - Current
- Lead and motivate a high-performing team, optimizing workflows and enhancing team efficiency through effective leadership and clear communication.
- Spearheaded employee training programs, promoting a safe and compliant work environment through rigorous safety procedures and regular performance evaluations.
- Developed and implemented strategic improvement plans to enhance operational efficiency, aligning with organizational goals.
- Collaborated with leadership to ensure seamless communication and alignment between staff and company policies, reducing miscommunication and missed deadlines.
- Conducted regular inspections to ensure equipment functionality and productively addressed performance inefficiencies.
Lead Supervisor
Midwest Distribution
06.2016 - 11.2019
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Trained personnel to develop new team leads for packing department needs.
- Supervised entire production process, from incoming materials and line preparation to quality assurance inspections and product shipping.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Audited desk work for accuracy and consistency.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Oversaw incoming packaging products and monitored quality of outgoing products to comply with specifications.
- Managed job performance of warehouse personnel to encourage steady and productive workflow.
- Coordinated with other departments to align production with customer requirements.
- Updated logs and submitted timely reports detailing activities in line with regulatory standards.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Analyzed production data and prepared reports for senior management.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
Aquatics Director
British Swim School
12.2013 - 04.2017
Education
No Degree -
William Rainey Harper College
Palatine, ILHigh School Diploma -
York Highschool
Elmhurst, IL05-2013
Skills
- Microsoft experience
- Performance management
- Strategic planning
- Attention to detail
- Inventory control
- Employee motivation
- Process improvement
- Inventory oversight
- Employee development
- Training and mentoring
- Goal oriented
- Operations management
Timeline
Supervisor
UPS
10.2020 - Current
Lead Supervisor
Midwest Distribution
06.2016 - 11.2019
Aquatics Director
British Swim School
12.2013 - 04.2017
No Degree -
William Rainey Harper College
High School Diploma -
York Highschool