Nicole Williams
Oak Forest,IL
Summary
Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.
Overview
16
16
years of professional experience
Work History
Health information management
Advocate Aurora Health
03.2015 - 09.2025
- Trained as a super user for the EPIC system, trained other employees on document uploading, batch scanning, document indexing, scanning patient files into the correct folder and accurately index patient care documents to the correct patient record.
- Participated in cross-functional teams focused on improving the overall quality and efficiency of health information management processes within the organization.
- Maintained up-to-date knowledge of industry standards by attending workshops, conferences, and continuing education courses related to health information management.
Personal Trainer
Weight Loss Inc.
12.2022 - 06.2023
- Developed personalized fitness programs for clients based on their individual goals and needs. Conducted assessments to evaluate clients' current physical condition, strengths, and flexibility, and body composition.
- Monitored client progress and adjusted workout plans accordingly.
- Educated clients on nutrition and healthy lifestyle habits to enhance weight loss goals.
- Conducted one-on-one training sessions, focusing on technique and safety.
Dietary/central scheduler/Insurance Verifier
Mt. Sinai Health System
03.2010 - 03.2016
- Food/Nutrition - Served food to customers in the cafeteria assisted with cleaning. Meet and or exceed customer needs, desires and expectations and resolves issues or complaints. Assisted patients on a daily basis, checked patients diets as needed.
- Central Scheduler - In a professional and customer service orientated manner, answered approximately 100 calls per day with an average of 900 calls into a central scheduling unit. Responsible for checking the voicemails hourly, returning calls and scheduling appointments. Scanned orders and or referrals into the system Collaboratively working with referring clinics on physician preference.
- Insurance Verifier - Experienced in and responsible for verifying patient's insurance coverage, to ensure necessary procedures are covered by an individual's provider. Data is entered in an accurate manner and updating patient's benefits information in the organizations insurance system. Use ICD9, and ICD10 codes on a daily bases. Called insurance companies on a daily bases to verify patients eligibility, and benefits. Spoke with Dr. offices and clinics to obtain important information in regards to patients info.
Education
Certificate of Technical Studies - Personal Trainer
ISSA
Carpinteria, CA11.2023
Associate of Applied Science - Criminal Justice
South Suburban
South Holland, IL08.2011
Skills
- Computer literacy, Time management, Communication skills, Leadership, Customer service
- Health information management
- Patient information management
Timeline
Personal Trainer
Weight Loss Inc.
12.2022 - 06.2023
Health information management
Advocate Aurora Health
03.2015 - 09.2025
Dietary/central scheduler/Insurance Verifier
Mt. Sinai Health System
03.2010 - 03.2016
Certificate of Technical Studies - Personal Trainer
ISSA
Associate of Applied Science - Criminal Justice
South Suburban