Nicole Diaz
New York,USA
Summary
Looking to obtain a position where my previously learned skills and determination for success will be an asset to the company.
Overview
20
20
years of professional experience
Work History
Patient Access Specialist
Hospital for Special Surgery
02.2020 - Current
- Check in patients for inpatient and outpatient surgeries, infusion, pre surgical screening, nutrition, as well as making patient charts for the following day procedures.
- Bedside admission and/or phone registrations for emergency admissions or patients that arrive on a stretcher.
- Cover the welcome station and help assist patients that are eligible to use the kiosk for self check in.
- Provide coverage to the cashier department as needed. Handling petty cash and deposits of all checks that come in. Safe count for opening and closing of the day.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provide exceptional customer service, addressing patient concerns promptly and professionally.
- Handle sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collected and validated patient demographics and insurance information.
Patient Specialist / Patient Liaison
Hospital for Special Surgery
05.2017 - 02.2020
- Register all patients scheduled for surgery.
- Ensuring all consents are signed and witnessing health care proxy forms.
- Make all patient charts for the following day surgeries, as well as scanning previous day charts to ensure patient information is properly stored.
- Serve as a patient liaison keeping families informed of their loved ones status.
Registrar
Hospital for Special Surgery
08.2015 - 05.2017
- Work closely with offices and nursing staff to ensure proper check in of 85+ pediatric patients per day.
- Create medical records, make appointments, and open accounts for x rays and labs, as well as the processing of cast orders.
- Obtain insurance verification.
Registrar / Floater
Hospital for Special Surgery
06.2010 - 08.2015
- Provide coverage for different areas on a daily as needed basis.
- Work closely with office and nursing staff for proper check in of patients.
- Verify insurance using epaces, clinstar, and onesource.
- Help to keep stock of all supplies needed to complete daily tasks.
Staffing Coordinator
Seventh Avenue Medical Staffing
06.2008 - 06.2010
- Work closely with 5+ New York City hospitals in order to best schedule nursing staff and respiratory therapist.
- Created weekly schedules and tracked staff timecards to accurately process with Human Resource and the payroll team.
- Standard office duties including filing, answering calls, and ordering supplies.
Receptionist / Leasing Assistant
Penn Pavillion Associates
05.2004 - 02.2007
- Receptionist and first point on contact for 50+ companies.
- Managed multi-line telephone system to screen and transfer calls accordingly.
- Sorted daily mail, delivered packages, and filing.
- Coordinated conference room schedules, showed commercial office space to potential tenant and create leases and lease renewals.
Education
AA - Early Childhood Education
CUNY BMCC
05.2007
Skills
- Patient Registration
- Registration and Admissions
- Caring and Empathetic
- Insurance Verification
- Multitasking and Organization
- Calm and Effective Under Pressure
- Administrative and Office Support
- Team Collaboration
- Ability to Multitask
- Front Desk Operations
- HIPAA Compliance
- Exceptional communication
Timeline
Patient Access Specialist
Hospital for Special Surgery
02.2020 - Current
Patient Specialist / Patient Liaison
Hospital for Special Surgery
05.2017 - 02.2020
Registrar
Hospital for Special Surgery
08.2015 - 05.2017
Registrar / Floater
Hospital for Special Surgery
06.2010 - 08.2015
Staffing Coordinator
Seventh Avenue Medical Staffing
06.2008 - 06.2010
Receptionist / Leasing Assistant
Penn Pavillion Associates
05.2004 - 02.2007
AA - Early Childhood Education
CUNY BMCC
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