Overview
Work History
Education
Summary
Timeline
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Nicole (Nikki) Kim

Greenwich,CT

Overview

8
8
years of professional experience

Work History

Flight Attendant

JetBlue Airways
New York, NY
05.2024 - Current
  • Exuded the Core Values of Safety, Caring, Integrity, Passion, and Fun to ensure a safe and customer centric experience for every customer on every flight.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
  • Cooperated with pilots and crew members while performing duties on board the plane.
  • Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.

Purser

Porter Airlines
Toronto, ON
05.2023 - 05.2024
  • Lead, supervise, and motivate cabin crew members, fostering a positive and collaborative work environment.
  • Demonstrated safety equipment and procedures to meet Transport Canada guidelines
  • Accurately complete all required flight documentation, including passenger manifests, incident reports, and crew reports.
  • Followed safety, passenger and supply pre-flight checklists.
  • Took measures during unusual conditions to maximize safety of customers and crew.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • CPR, AED, and First Aid Certified
  • Worked on a 1 year International Experience Canada work permit

Flight Attendant

Delta Air Lines (Endeavor Air)
Minneapolis, MN
06.2022 - 08.2023
  • Exude integrity and excellence in service to ensure customer satisfaction and create memorable moments for every customer, every day, on every flight.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Maintained a 99% testing average and completed all drills in first attempt during Initial Training
  • Followed safety, passenger and supply pre-flight checklists.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Instructed passengers on safety and emergency procedures and answered questions related to flight.

Teaching Artist/Toy Demonstrator

FAO Schwarz
New York, NY
04.2019 - 04.2023
  • Ran FAO Raceway/Zone 2 as a lead salesperson, including training new hires on workplace culture and day-to-day demonstration
  • Collaborated with others to create the Experiences Team to provide customers the world of wonder that FAO Schwarz strives to create
  • Collaborated with the Experiences Team to help develop characters and programming for the Academy of Wonder

Assistant to the CEO

DeAngelis Casting
New York, NY
01.2018 - Current
  • Assists on concert series in New York City and beyond, managing performer schedules, venue transportation, sheet music, performer needs, and more
  • Assists on limited casting projects for projects in NYC

Corporate Outreach Director

TheatreNerds.com
New York, NY
08.2019 - 08.2019
  • Reached out to potential clients in regards to buying sponsored space on website until company was sold in late August 2019

Customer Service Director

TheatreNerds.com
New York, NY
08.2017 - 08.2019
  • Answered emails and phone calls regarding ThespianSwag store, including general customer service inquiries, delivery delays, and customer retention service recovery
  • Worked with large distribution and logistics companies to ensure on-time delivery of items and clear communication to our customers
  • Minimized escalations with skilled handling of emails, chat queries, and calls for one of the Top 5 theatre websites

Performer/Child Manager

The Atlanta Opera
Atlanta, GA
04.2017 - 05.2017
  • Assisted youth performers during the show, including warm ups, dressing, and backstage
    behavior/professionalism while performing in chorus of Turandot

Education

Drama And Theatre Studies

Elon University

Summary

Known for her bright smile, vivacious energy, and strong work ethic, Nikki is your girl to get anything done. An actor by trade, she uses the people skills learned from her craft and applies them into any situation. From running social media for Theatre Nerds, to becoming one of the top sales people for FAO Schwarz in New York City, to now making memorable moments as a Flight Attendant for JetBlue Airways, she never backs down from a challenge.

Timeline

Flight Attendant

JetBlue Airways
05.2024 - Current

Purser

Porter Airlines
05.2023 - 05.2024

Flight Attendant

Delta Air Lines (Endeavor Air)
06.2022 - 08.2023

Corporate Outreach Director

TheatreNerds.com
08.2019 - 08.2019

Teaching Artist/Toy Demonstrator

FAO Schwarz
04.2019 - 04.2023

Assistant to the CEO

DeAngelis Casting
01.2018 - Current

Customer Service Director

TheatreNerds.com
08.2017 - 08.2019

Performer/Child Manager

The Atlanta Opera
04.2017 - 05.2017

Drama And Theatre Studies

Elon University

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Nicole (Nikki) Kim