Nicole (Nikki) Peterson

• Supported clients during extended travel by providing consistent updates, photos, and videos of their pets' activities and wellbeing.
• Ensured timely feeding, walking, and grooming routines for each dog under my care, resulting in contented and well-cared-for pets.
• Maintained a safe and secure space for dogs.
• Administered medications as needed, following owner instructions with precision.
• Adapted to various pet personalities and quirks, creating tailored care plans for each dog''s unique preferences.
• Managed challenging situations such as aggression or separation anxiety with patience and professionalism, resulting in a calm environment for both the pet and owner.
• Offered additional services such as basic grooming and bathing upon request from clients, adding value to the overall experience.

• Delivered an exceptional level of service that led to repeat business and word-of-mouth referrals.
• Developed new crafting techniques for improved product quality and reduced production time.
• Managed inventory effectively, reducing waste and minimizing costs associated with excess materials or expired supplies.
• Enhanced customer satisfaction by consistently delivering high-quality crafted products.
• Streamlined production process for increased efficiency and accuracy in crafting tasks.

The main "crafts" I make are bows, bandanas, collars, and leashes, all for dogs (or cats!). Among other things, I also make jewelry, ranging from bracelets, necklaces, rings, and earrings.

• Streamlined appointment scheduling for increased efficiency and improved client experience.
• Collaborated with fellow stylists to create visually appealing pet styles that aligned with clients'' preferences.
• Implemented creative styling techniques for special events such as dog shows or holiday-themed appointments.
• Developed strong relationships with customers, resulting in repeat business and positive referrals.
• Participated in continuing education courses to stay up-to-date on industry trends and best practices.
• Assisted in inventory management, ensuring adequate supplies were available for daily operations.
• Managed difficult or anxious animals with patience, compassion, and appropriate handling techniques to ensure their comfort during the grooming process.
• Kept cages, kennels, play yards, and grooming areas neat and clean.
• Monitored animals for behavioral problems and signs of health issues.
• Maintained a clean and hygienic workspace, ensuring the health and safety of all pets in the salon.
• Promoted additional services such as teeth cleaning or nail trimming, resulting in increased revenue for the salon.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Answered questions about store policies and addressed customer concerns.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
• Supported store leadership in implementing new merchandising strategies to improve product positioning.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Boosted revenue by suggesting complementary purchases to customers.

• Played games, worked on puzzles, and read books to young children.
• Communicated positively with children and guardians.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Maintained a clean and organized environment to ensure the well-being of children under care.
• Prepared healthy, age-appropriate snacks and meals.
• Reassured children when upset providing emotional support and stability.
• Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
• Taught children to organize toys, wash hands, and share by leading by example.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
• Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
• Communicated with parents regarding children's progress and development, raising any issues.