Henry Scopp
Ansonia
Summary
Dynamic Supervisor of Patient Services with expertise in quality assurance, workflow coordination, and team leadership. Proven track record in enhancing patient satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Supervisor of Patient Services
Quest Diagnostics
Bridgeport
07.2017 - Current
- Supervise daily operations of patient service centers and in office phlebotomy (IOP), ensuring efficient workflow, quality patient care, and compliance with company policies and healthcare regulations.
- Lead, train, and support phlebotomists and patient service staff to maintain high standards of customer service and specimen collection accuracy.
- Coordinate scheduling, staffing, and performance management to optimize productivity and patient satisfaction.
- Resolve patient concerns and operational issues in a professional and timely manner.
- Monitor quality assurance, safety procedures, and regulatory compliance including HIPAA and laboratory standards.
- Collaborate with laboratory personnel, management, and healthcare providers to improve service efficiency and patient experience.
Patient Services Group Lead
Quest Diagnostics
New Haven
12.2011 - 06.2017
- Assisted in overseeing daily operations of patient service staff in a fast-paced healthcare environment.
- Supported team members with workflow coordination, training, and problem resolution to maintain efficient operations and quality patient care.
- Ensured accurate specimen collection, documentation, and compliance with company policies and healthcare regulations.
- Served as a point of contact for staff questions, patient concerns, and operational support.
- Coordinated daily, weekly and monthly staffing schedule.
- Helped maintain productivity, patient satisfaction, and adherence to safety and quality standards.
Patient Service Float
Quest Diagnostics
Hamden
05.2010 - 12.2011
- Provided patient service and phlebotomy support across multiple locations in a fast-paced healthcare environment.
- Performed specimen collection, patient registration, and documentation while ensuring accuracy and compliance with healthcare regulations.
- Adapted quickly to varying workflows, staffing needs, and patient volumes at different sites.
- Delivered professional and compassionate customer service while assisting patients with questions and concerns.
- Maintained safety, quality assurance, and HIPAA compliance standards at all times.
Patient Service Representative
Quest Diagnostics
Wallingford
06.2009 - 05.2010
- Performed phlebotomy procedures and specimen collection while ensuring patient comfort, safety, and proper identification protocols.
- Assisted patients with registration, scheduling, and check-in procedures in a fast-paced healthcare environment.
- Collected, processed, and prepared laboratory specimens according to company standards and healthcare regulations.
- Verified patient information, insurance details, and required documentation with a high level of accuracy.
- Provided professional and compassionate customer service while addressing patient concerns and maintaining patient confidentiality.
- Maintained compliance with HIPAA regulations, safety procedures, and quality assurance standards.
Skills
- Quality assurance
- Workflow coordination
- Customer relationship management
- Staffing optimization
- Team leadership
- Problem solving
- Productivity improvement
- Patient satisfaction
- Strong leadership
- Service efficiency improvement
Timeline
Supervisor of Patient Services
Quest Diagnostics
07.2017 - Current
Patient Services Group Lead
Quest Diagnostics
12.2011 - 06.2017
Patient Service Float
Quest Diagnostics
05.2010 - 12.2011
Patient Service Representative
Quest Diagnostics
06.2009 - 05.2010