NICOLE R. DANCIE
Lakewood,Ohio
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
19
19
years of professional experience
Work History
L.M.T/Chiropractic Assistant/Office Manager
Chiro Cleveland
Parma, Ohio
10.2012 - Current
- Take pleasure in gathering evidence and facts to assist with client care.
- Assessed patients’ symptoms, medical history, and desired goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Trained team members in administrative procedures and Holistic Therapies to keep team efficient and consistent.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed, scheduled and coordinated office functions and activities for employees.
- Used judgment and initiative in handling confidential matters and requests.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Licensed Practical Nurse
Tenpenny Integrative Medical Center
Middleburgh Heights, Ohio
06.2021 - 08.2022
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Answered patient and family questions to educate on optimal treatment procedures.
- Interviewed patients to obtain medical history.
- Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.
- Documented patient medical histories, current symptoms and vitals.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Communicated with patients with compassion while keeping medical information private.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Alicia's Massotherapy, L.M.T
Chagrin Falls, Ohio
10.2011 - 10.2012
- Evaluate patients to locate pain and hypertonic areas of the body.
- ·Manipulate muscles and other soft tissue of the body to promote healing of injuries, improve circulation, relieve stress, increase relaxation, and aid in the general Wellness of patients and clients.
- Provide patients with guidance on stretching, strengthening, overall relaxation and how to improve their posture.
- Document patients’ conditions and progress
- Keeping composure and courtesy under tight time and schedule restraints.
- Complete assignments with care and concern for those receiving treatments.
Esthetician/Massage Therapist
St. Joseph Institute
Port Matilda, Pennsylvania
03.2009 - 06.2010
- Built positive client relationships and guided clients through treatments.
- Educated clients on skin care procedures and products.
- Designed customized facial and body treatments meeting individual client needs.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Learned new techniques and complete chemical peel processes.
Cosmetologist/Esthetician
Studio Taylor on Fairmount
Cleveland Heights, Ohio
10.2004 - 05.2008
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Kept notes listing preferences and services provided to clients for quick reference.
- Treated customers to shampooing and head massage to promote loyalty.
- Performed rejuvenation techniques on all types of skin and hair.
Education
Associates Degree - Paralegal Studies
Cuyahoga Community College
08.2023
Diploma - Practical Nursing
Valley College
03.2021
Diploma - Massage Therapy
Cleveland Institute of Medical Massage
11.2008
Diploma - Cosmetology
Vogue Beauty Academy
04.2002
Skills
- Excellent understanding of medical terminology
- Performing medical research and record keeping
- Collaborated with chiropractor, Doctors, wellness staff, and counseling staff, to ensure optimum outcomes for patients and residents
- Enjoy using Microsoft Word, Excel, Power Point, and Clio software
- Invoicing and billing
- Scheduling and calendar management
- Training and coaching
- Customer relations
- People skills
- Senior leadership support
- Data entry
- Electronic Health Records Management
- Patient Care and Education
- Policy and procedure compliance
- Charting Medication Administration
- Wound Management
- Strong research skills
- Understands confidentiality
- Report writing
Affiliations
- Valedictorian
- Phi Theta Kappa Honor Society
- Lambda Epsilon Chi Honor Society
- Court Appointed Special Advocate (Volunteer)
Notary Public
- Commission expires January 2028
Timeline
Licensed Practical Nurse
Tenpenny Integrative Medical Center
06.2021 - 08.2022
L.M.T/Chiropractic Assistant/Office Manager
Chiro Cleveland
10.2012 - Current
Alicia's Massotherapy, L.M.T
10.2011 - 10.2012
Esthetician/Massage Therapist
St. Joseph Institute
03.2009 - 06.2010
Cosmetologist/Esthetician
Studio Taylor on Fairmount
10.2004 - 05.2008
Associates Degree - Paralegal Studies
Cuyahoga Community College
Diploma - Practical Nursing
Valley College
Diploma - Massage Therapy
Cleveland Institute of Medical Massage
Diploma - Cosmetology
Vogue Beauty Academy