NICOLE SANCHEZ REEVES
St. Johns
Summary
Resourceful Scheduling Supervisor known for high productivity and efficient task completion with a broad background in staff management and project coordination. Specialize in advanced workforce management, and conflict resolution to ensure smooth operations. Excel at communication, leadership, and problem-solving to navigate complex scheduling challenges effectively.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Intake and Scheduling Supervisor
Medicus Spine & Joint
Jacksonville
08.2024 - Current
- Oversaw all Intakes and appointment scheduling, for patient consultations and treatments for a multi-disciplinary, high-volume practice, including new patient consultations, specialty consultations, therapies, and surgery.
- Developed and implemented new Intake and scheduling workflows to enhance and streamline the efficiency in patient intake procedures.
- Coordinated scheduling for a team of over 50 employees, ensuring optimal coverage and efficiency.
- Resolved scheduling conflicts to maintain optimal patient care delivery.
- Collaborated with clinical teams to prioritize urgent patient appointments efficiently.
- Managed communication between 18 offices, all patients and healthcare providers effectively.
- Trained new team members across multiple departments on scheduling protocols and best practices.
- Created and enforced scheduling policies and procedures to standardize operations.
- Assessed current scheduling practices and identified areas for improvement.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Provided leadership, insight and mentoring to newly hired and established employees to supply knowledge of various company programs.
Full Desk Recruiter/Back Office Operations
DAK Resources, Inc.
Jacksonville
10.2020 - Current
- Executed nationwide recruitment for over 100 open positions.
- Collaborated with hiring managers to post and fill over 250 positions in just over a year, aligning recruitment with company needs and requirements.
- Managed high-volume placements and specialized direct hire roles.
- Built the recruiting platform - ATS selection and implementation - Vendor selection- custom spreadsheets, job board management and all procedures related and applied such as onboarding requirements, workflows, needs and qualifications, etc.
- Developed SOP for comprehensive recruiting process, enhancing consistency and effectiveness.
- Created and managed data/metrics for all recruiting endeavors.
- Worked with vendors/clients to build positive professional relations and assure success with filling orders.
- Established functional workflows, postings, interview strategies, templates, and procedures, streamlining agency operations.
- Trained new hires and internal executive team members regarding recruiting functions.
Office/ HR /Business Manager
Never Happened LLC.
Jacksonville
04.2020 - 10.2020
- Reconstructed and reorganized the business to improve fluidity, functionality, employee satisfaction, and customer relations to drive the company to a 5-star rated business.
- Managed daily operations, overseeing administrative tasks, staff performance, inventory, customer service, and financial requirements.
- Drive store sales and assume direct accountability for the shop and all its employees.
- Met and exceeded sales goals by 47% and achieved one of the highest ratings in the greater Jacksonville area.
- Exhibited strong customer relations with clients, coworkers, and referral sources to enhance service excellence.
- Coached and trained new hires to sustain employee morale and improve production quality and performance.
Duval County Educator
ESS Duval
Jacksonville
08.2019 - 04.2020
Insurance Billing and Coding
Pain Management of North Florida
Jacksonville
03.2016 - 01.2017
Office Manager/ RCA/ Medical Assistant
Active Medical and Chiropractic
Jacksonville
02.2009 - 01.2016
- Created and implemented procedures and protocols that increased productivity and staff from 3 to 13 employees, and from 2 to a total of 6 different positions, to create a more successful business and experience for staff and patient alike, raising the business rating to a 4.8 and growing by over 62%.
- Oversaw and organized medical office staff of 13 employees, managing scheduling, training, and daily job responsibilities.
- Managed staff and clinical schedule, financial reporting, inventory, insurance verification, pre-certifications, and medical records, while fostering relationships with patients, staff, clients, and attorneys to enhance business operations.
- Manage and implement OSHA and HIPAA compliance regulations.
- Maintained electronic and hard copy medical records with accuracy and organization.
- Supported staff with patient care tasks such as intake, recording vitals, and administering treatments.
RCA/Medical Assistant
Family Chiropractic & Massage of Charleston
Charleston
09.2010 - 05.2011
Education
Bachelor of Arts - Spanish Culture Studies, Professional Education
University of North Florida
Jacksonville, FLGeneral AA Degree - EMT-B Certificate, National Standard Curriculum
Valencia Community College
Orlando, FloridaHigh School Diploma - General Studies
American School of Madrid
Madrid, SpainSkills
- Human resources
- Management
- Building and motivating dynamic teams
- Excellent customer service
- Business development
- Experienced in fast paced environments
- High pressure environments
- Collaborative environments
- Microsoft Office
- QuickBooks
- Google workspace
- Working with diverse populations
- Staff relationships
- Excellent verbal communication
- Excellent written communication
- Excellent interpersonal skills
- English
- Spanish
- Spanish
References
Available upon request
Languages
English
Full Professional
Spanish
Full Professional
Certification
- EMT-B Certificate
Accomplishments
- Scholar of Spanish Award
recipient - Summa Cum Laude College
Graduate - Honor Society of Phi Kappa
Phi - Latin Honors Society of Sigma
Delta Pi
Timeline
Intake and Scheduling Supervisor
Medicus Spine & Joint
08.2024 - Current
Full Desk Recruiter/Back Office Operations
DAK Resources, Inc.
10.2020 - Current
Office/ HR /Business Manager
Never Happened LLC.
04.2020 - 10.2020
Duval County Educator
ESS Duval
08.2019 - 04.2020
Insurance Billing and Coding
Pain Management of North Florida
03.2016 - 01.2017
RCA/Medical Assistant
Family Chiropractic & Massage of Charleston
09.2010 - 05.2011
Office Manager/ RCA/ Medical Assistant
Active Medical and Chiropractic
02.2009 - 01.2016
Bachelor of Arts - Spanish Culture Studies, Professional Education
University of North Florida
General AA Degree - EMT-B Certificate, National Standard Curriculum
Valencia Community College
High School Diploma - General Studies
American School of Madrid