Nicoleta-Gabriela Mocanu

Working primarily behind the scenes

• Crew Payroll: Manages salaries, advances, and currency exchanges for a multi-national workforce.
• Documentation & Visas: Handles official immigration paperwork, port clearances, and custom requirements for arriving and departing crew.
• Sign-On/Sign-Off Logistics: Coordinating travel, contracts, and onboarding or off-boarding schedules when crew members change.
• Passport Security: Collects, logs, and securely stores passports during a contract, returning them safely upon sign-off.
• Crew Welfare: Acts as an approachable point of contact for personal or work-related concerns and helps organize crew events

- Communications with port agents for port clearance and pre-arrival notifications for crew.

- Preparation of clearance papers for each port.

-E-mail daily crew manifests and movements to shore side and port agents.

-Attend ship's clearance

- Uniform requisitions for sign-ons.

-Check Crew Out from Fidelio / Creating reservations for the new Sign-Ons.- Assist escorting crew sign-offs through Customs and Immigration.

- Overall responsible for all crew passports ; Passports and Seaman's Books distribution/Collection.

-Crew lost luggage follow up with the port agents.

-Update Victualing daily.

-Seaman's bool application.

-Prepare expense crew report for Chief Purser.

-Distribute crew payslip's EOM.

-Take cash payments for crew accounts.

- Prepare the crew reimbursements and post them in MXP.

- Pro-active approach to problem solving;

-Inbound and outbound clearance of vessel, passengers visa requirements,maintaining port requirements files,pre-arrival advise to port agents

-Communication of Departure Manifest ;

- Forwarding Visitors lists to port of calls;

- Non-Revenue files

-Charging Concessionaires for Office Supplies

- Prepare Port costs / Update Voyage reports daily;

-Compiling and ensuring all Material landing Manifests are completed accurately and forwarded in a timely manner to relevant port authorities/-Preparing ship's offloads;

- Good communication with all departments -sending the requirements to each department and follow up if information's were provided in time;

-Preparation of various files for next cruises, assisting Executive Concierge with Embarkation duties and ensuring front desk is prepared for embarkation;

- Prepares and distribute Special advise list, Purser's on duty schedule, EOC Files, New cruise preparation, Cancellation of Bac to Back guests, Amenities

- Guest Entertainers contracts and expenses;

- Weekly audit front desk cash floats;

- Controls credit card authorizations and referrals

- Facilitate the training of Front Desk Staff in financial aspects of operation;

-Assist with the guests medical debarks and requirements

- First point of call as responsible for Front Desk operations. Immediate supervisor to reception

- Support and continuously train Receptionists

- Perform extra duties -Record minutes of training and meeting, stationary orders,reception schedule, ship's telephone directory, department Safety representative.

-Supervise turnaround embarkation flow/ensure smooth check in process for guests.

-Groups and events liaison.

-Train check in staff.

- Filter for guest complaints or concerns to Concierge;

- Responsible with front desk logs and reports are maintained within Company Standards;

- Post of all gaming revenues and prizes to guests accounts;

-End of day process including but not limited to guest check collection, verification and filing revenue center financial report, prepare and complete income audits ensuring integrity of posting between Micros POS and Fidelio, post crew discounts to allowance accounts, destinations daily balance audits, casino counts and distribution of final audit papers to department heads and Chief Purser;

-Posting shipboard credits to guest accounts;

-Credit cards routings;

-End of Cruise Auditing, Micros Close down, audit documents to Chief Purser, prepare cruise end filing,systems account closing;

-Ship's Customs Declaration for Second Purser based on information received from Bonded departments;

-Preparation and distribution of preliminary and final invoices;

-Continuously review open balance cash;

- Responsible for setting up guest account, cash payments and guest account queries;

- US Dollars and foreign currency Account Payments / Safe audits daily and foreign currency audits

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Office Administration
• Scheduling & Calendar Management: Coordinate and schedule appointments, meetings and travel arrangements
• Data Entry and Database Management;

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Managed multiple tasks and met time-sensitive deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.

• Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
• Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
• Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
• Trained junior analysts on best practices in financial modeling, contributing to a stronger overall team performance.
• Strengthened relationships with external partners through timely communication and collaboration.
• Initiated process improvements that increased the efficiency of budgeting cycles while maintaining accuracy standards.
• Collaborated with cross-functional teams to optimize budgets, resulting in improved resource allocation.