Nicoletta Della Vecchia-Smith
Woodbridge,VA
Summary
Proven leader with extensive experience at SUBWAY® Restaurants, adept in boosting sales and profitability through innovative strategies and team management. Excels in customer service and problem-solving, ensuring high satisfaction and efficiency. Demonstrated ability to enhance operational workflows, achieving a significant increase in service speed and team performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sandwich Artist
SUBWAY®Restaurants
Woodbridge, VA
11.2022 - Current
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
General Manager
SUBWAY®Restaurants
Virginia Beach, VA
08.2019 - 06.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Store Manager
SUBWAY®Restaurants
Italy
08.2016 - 05.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Restaurant Hostess
Farinella Bakery
Italy
09.2013 - 09.2015
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Languages
Suor Orsola Benincasa
Italy Skills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Cleaning and organization
- Reliability and punctuality
- Food Preparation
- Cash handling proficiency
- Effective multi-tasking
- Cash Handling
- Customer Satisfaction Focus
- Attention to Detail
- Dependable and honest
- Patience and Empathy
- Efficient Work Pace
- Equipment Cleaning
- Guest service
- Taking and Preparing Orders
- Task Prioritization
- Phone and Online Order Processing
- POS System Operation
- Safe Food Handling
- Order Management
- Food safety knowledge
- Creativity and Innovation
Certification
ServSafe® Food Prolaction Manager Certification
Languages
Italian
Native or Bilingual
Timeline
Sandwich Artist
SUBWAY®Restaurants
11.2022 - Current
General Manager
SUBWAY®Restaurants
08.2019 - 06.2022
Assistant Store Manager
SUBWAY®Restaurants
08.2016 - 05.2019
Restaurant Hostess
Farinella Bakery
09.2013 - 09.2015
Languages
Suor Orsola Benincasa