Nicoletta McLean
Palos Heights,IL
Summary
Dynamic Studio Manager at CorePower Yoga with expertise in project management and strategic planning. Successfully implemented quality control measures and optimized resource utilization, enhancing operational efficiency. Adept at fostering strong customer relationships and training new employees, driving a culture of inclusivity and excellence within the studio environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Studio Manager
CorePower Yoga
Chicago, IL
03.2019 - Current
- Implemented quality control measures to uphold company standards.
- Developed and executed strategic plans to achieve studio's short-term and long-term goals.
- Assisted in the onboarding process of new employees by providing training materials.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed business performance data and forecasted business results for upper management.
- Coordinated schedules for staff, talent, and studio bookings to maximize efficiency.
Yoga Instructor
CorePower Yoga
Chicago, IL
03.2016 - Current
- Provided adjustments and modifications to ensure safety and comfort for all participants.
- Cultivated and maintained strong member relationships by providing individualized service.
- Developed a variety of classes based on the needs of the participants.
Education
Bachelor of Arts - Communications
John Carrol University
University Heights, OH05-2011
Skills
- Project management
- Budget management
- Billing processes
- Strategic planning
- Quality control
- Customer relationship management
- Employee training
- Team building
- Conflict resolution
- Hiring and training
Certification
- 200 Hour Power Yoga Teacher Training Certification
- 200 Hour Hot Power Fusion Teacher Training Certification
- 50 Hour Yoga Sculpt Teacher Training Certification
- 50 Hour Strength (HIIT) Training Certification
- Reiki Levels 1, 2, and 3 Certifications
- Akashic Records Training
- Hypnotherapy level 1 and level 2 Certifications
Timeline
Studio Manager
CorePower Yoga
03.2019 - Current
Yoga Instructor
CorePower Yoga
03.2016 - Current
Bachelor of Arts - Communications
John Carrol University
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