Nicolette Chandler
Las Vegas
Summary
Experienced casework professional prepared for this role. Skilled in client assessment, resource coordination, and crisis intervention. Strong focus on team collaboration and achieving results. Dependable and adaptable, with commitment to enhancing client well-being and navigating complex situations with empathy and efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Caseworker
The Salvation Army
12.2024 - Current
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
Shelter Monitor
The Salvation Army
09.2023 - 12.2024
- Reduced administrative workload for case managers through effective documentation of client interactions in relevant databases or files as needed.
- Connected residents with community resources such as employment opportunities, healthcare providers, housing programs, and educational institutions to promote long-term stability.
- Promoted a positive and respectful atmosphere in the shelter by modeling appropriate behavior and treating residents with dignity.
- Facilitated communication between clients and other service providers.
Unarmed Security Officer
HK Security
04.2022 - 09.2023
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
Security Officer
Securitas
05.2021 - 12.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Provider/ Caregiver
IHSS
08.2019 - 03.2021
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Security Officer
CitiGuard Security Guard Services
05.2020 - 01.2021
- Conducted regular patrols across multiple shelters during the Covid pandemic.
- Maintained strict social distancing guidelines among clients.
- Conducted regular in-and-out evaluations.
- Increased safety measures by adhering to stringent sanitation protocols and wearing appropriate personal protective equipment during COVID-19 testing.
Monitor/Security
The Salvation Army
06.2020 - 09.2020
- Establish and maintain a safe and secure environment with emphasis on non-violent communication and intervention
- Secure shelter guests' personal property at intake and at various times throughout the day in designated storage areas
- Direct shelter guests in cleaning and caring for the shelter areas for sleeping
- Monitor and assist shelter guests in laundry and day room areas
Event Security
Blackhawk Security
06.2016 - 02.2020
- Established security protocols and procedures.
- Managed event admission for attendees and personnel.
- Monitor surveillance equipment and alarm systems
- Conducted thorough security inspections of venues before and during events.
Security Guard
PacWest Security
03.2016 - 05.2019
- Patrol premises regularly to maintain order and establish presence
- Monitor and authorize entrance of vehicles or people in the property
- Check surveillance cameras periodically to identify disruptions or unlawful acts
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Security Guard
Allied Universal
08.2015 - 07.2017
- Perform patrol duties at various work sites of buildings and grounds check, inspect and Determine gates, main and rear doors, windows and backyards are secure
- Inspect and verify equipment and machinery if they are in good condition
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
Security Guard
Sp Plus Security
05.2014 - 08.2015
- Communicate traffic and crossing rules and other information to students and adults
- Monitor traffic flow to locate safe gaps through which pedestrians can cross streets
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
Receptionist
His Sheltering Arms
07.2008 - 12.2008
- Operate telephones to answer, screen and forward calls, providing information, taking messages and scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with documents
Office Assistant
Girls Club Of Los Angeles
11.2007 - 07.2008
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Answer telephones, direct calls, and take messages
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
Education
Certificate in Home Health Aide/Medical Assistant - Nursing
Associated Technical College
Los Angeles, CA12.2019
Certificate in Health Information Tech - 1 Terminology
North Hollywood Polytechnic
North Hollywood, CA10.2010
Certificate in Health Career Advancement -
Reconnections Academy
North Hollywood, CA05.2010
Diploma in Medical Assistant -
ICDC College
Los Angeles, CA02.2007
Skills
- Security
- De-escalation techniques
- Behavior observation
- Care monitoring
- Safety monitoring
- Record keeping
- Trauma-informed care
Certification
- Harm Reduction 101,Southern Nevada Health District - 8/13/2025
- Youth Mental Health First Aide USA Training - 7/31/2025-7/31/2028
- Harm Reduction 201, Southern Nevada Health District-6/18/2025
- Adult Mental Health First Aide USA Training - 6/12/2025-6/12/2028
- Fentanyl Test Strip Training in 2025-2026 - 6/11/2025
- Preferred Provider Network Training, SafeNest - January 24th 2025
- First Aid for Opioid Overdoses, American Red Cross - 08/05/2024-08/05/2026
- Guard Card, 10/01/20-04/01/26
Timeline
Caseworker
The Salvation Army
12.2024 - Current
Shelter Monitor
The Salvation Army
09.2023 - 12.2024
Unarmed Security Officer
HK Security
04.2022 - 09.2023
Security Officer
Securitas
05.2021 - 12.2021
Monitor/Security
The Salvation Army
06.2020 - 09.2020
Security Officer
CitiGuard Security Guard Services
05.2020 - 01.2021
Provider/ Caregiver
IHSS
08.2019 - 03.2021
Event Security
Blackhawk Security
06.2016 - 02.2020
Security Guard
PacWest Security
03.2016 - 05.2019
Security Guard
Allied Universal
08.2015 - 07.2017
Security Guard
Sp Plus Security
05.2014 - 08.2015
Receptionist
His Sheltering Arms
07.2008 - 12.2008
Office Assistant
Girls Club Of Los Angeles
11.2007 - 07.2008
Certificate in Health Information Tech - 1 Terminology
North Hollywood Polytechnic
Certificate in Health Career Advancement -
Reconnections Academy
Diploma in Medical Assistant -
ICDC College
Certificate in Home Health Aide/Medical Assistant - Nursing
Associated Technical College
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