Summary
Overview
Work History
Education
Skills
Timeline
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Nicolette Jackson

Houston

Summary

Dynamic professional with robust customer service expertise and strong multitasking abilities. Proven track record in fast-paced environments, consistently enhancing guest satisfaction and operational efficiency.

Overview

11
11
years of professional experience

Work History

Bartender

OTG
Houston, TX
05.2024 - Current
  • Prepared and served a variety of beverages, ensuring quality and presentation standards were consistently met.
  • Maintained cleanliness and organization of bar area, contributing to efficient service delivery.
  • Assisted in inventory management by tracking stock levels and restocking supplies as needed.
  • Delivered friendly and prompt customer service, enhancing guest satisfaction and experience.

Suite Attendant

Aramark
Houston, TX
01.2021 - 07.2025
  • Maintained cleanliness and organization of suite areas to enhance guest experiences.
  • Assisted guests with requests, ensuring prompt and courteous service throughout events.
  • Monitored inventory levels of supplies and communicated needs to management timely.
  • Set up food, make and mix beverages as well as decorate the suite upon guest request.


CSA

Unifi Aviation
Houston, TX
01.2022 - 09.2024
  • Provided exceptional customer service by resolving inquiries and complaints efficiently.
  • Train agents on company policies and customer interaction protocols.
  • Streamlined communication between csa, ramp agents, air control, flight crew, and wheelchair agents to enhance service.
  • Booking flights, checking in passengers, and provided directions and information about the airports and flights in a timely manner.

Lead Bartender

Doc B's
Chicago, IL
03.2015 - 11.2019
  • Led bar staff in delivering exceptional customer service and beverage quality.
  • Developed and implemented cocktail menus, enhancing guest experience and engagement.
  • Trained new bartenders on techniques, drink recipes, and operational procedures.
  • Managed inventory control, ensuring optimal stock levels and minimizing waste.

Education

Tourism And Hospitality Management

Roosevelty University
Chicago, IL

Associate of Science - Business Management

Harold Washinton College
Chicago, IL

Skills

  • Strong multitasking
  • Customer service expertise
  • Highly reliable
  • Team player attitude
  • Excel in fast-paced atmosphere
  • Resourceful problem solver
  • Clear and effective communication

Timeline

Bartender

OTG
05.2024 - Current

CSA

Unifi Aviation
01.2022 - 09.2024

Suite Attendant

Aramark
01.2021 - 07.2025

Lead Bartender

Doc B's
03.2015 - 11.2019

Tourism And Hospitality Management

Roosevelty University

Associate of Science - Business Management

Harold Washinton College