Dynamic professional with robust customer service expertise and strong multitasking abilities. Proven track record in fast-paced environments, consistently enhancing guest satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Bartender
OTG
Houston, TX
05.2024 - Current
Prepared and served a variety of beverages, ensuring quality and presentation standards were consistently met.
Maintained cleanliness and organization of bar area, contributing to efficient service delivery.
Assisted in inventory management by tracking stock levels and restocking supplies as needed.
Delivered friendly and prompt customer service, enhancing guest satisfaction and experience.
Suite Attendant
Aramark
Houston, TX
01.2021 - 07.2025
Maintained cleanliness and organization of suite areas to enhance guest experiences.
Assisted guests with requests, ensuring prompt and courteous service throughout events.
Monitored inventory levels of supplies and communicated needs to management timely.
Set up food, make and mix beverages as well as decorate the suite upon guest request.
CSA
Unifi Aviation
Houston, TX
01.2022 - 09.2024
Provided exceptional customer service by resolving inquiries and complaints efficiently.
Train agents on company policies and customer interaction protocols.
Streamlined communication between csa, ramp agents, air control, flight crew, and wheelchair agents to enhance service.
Booking flights, checking in passengers, and provided directions and information about the airports and flights in a timely manner.
Lead Bartender
Doc B's
Chicago, IL
03.2015 - 11.2019
Led bar staff in delivering exceptional customer service and beverage quality.
Developed and implemented cocktail menus, enhancing guest experience and engagement.
Trained new bartenders on techniques, drink recipes, and operational procedures.
Managed inventory control, ensuring optimal stock levels and minimizing waste.