Nicolette LeRoy

• Process weekly payroll and ensure accuracy and timeliness

• Manage tuition billing and payment setup for families

• Create and coordinate daily staff schedules to maintain proper classroom coverage

• Support and assist employees with daily operations and needs

• Communicate with parents to address questions, concerns, and provide updates

• Conduct tours of the facility for prospective families

• Answer phone calls and respond to inquiries professionally

• Schedule tours and coordinate interviews for potential hires

• Participated in workshops, trainings and conferences to improve educational skills.
• Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
• Met with parents to discuss students' progress and review areas requiring improvement.
• Involved parents in student learning to increase family interaction and student support.
• Managed student behavior in classroom by establishing and enforcing rules and procedures.

• Engaged parents in meaningful conversations about their child's growth and development.
• Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
• Supervised students during lunchtime and outdoor play periods as well as nap times.
• Planned and implemented lessons using various teaching strategies to meet diverse student needs.
• Organized creative and fun activities, enhancing children's physical, emotional and social well-being.

• Collected payments and provided accurate change.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Cleaned shelves, counters and tables to maintain organized store.
• Welcomed customers, offering assistance to help find store items.
• Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
• Built loyal clientele through friendly interactions and consistent appreciation.
• Answered customers' questions and provided information on store procedures or policies.
• Greeted customers and provided friendly customer service.

• Resolved customer complaints promptly and efficiently.
• Used approved scripts to de-escalate angry customers during telephone interactions.
• Determined accurate prices for customer services, consistently searching for deals and best prices.
• Developed strong relationships with customers by providing personalized assistance and support.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.