NICOLETTE PASILLAS
Kingsburg,Ca.
Summary
Dynamic retail professional with proven success at Torrid in enhancing customer experience and fostering team collaboration. Skilled in cash handling and visual merchandising, driving significant sales growth while building strong customer relationships. Enthusiasm for fashion and attention to detail ensure every shopper leaves satisfied and empowered.
Overview
11
11
years of professional experience
1
1
Certification
Work History
KEYHOLDER ASSOCIATE
TORRID
03.2024 - Current
- Utilized sales expertise to enhance customer interactions at Torrid.
- Facilitated customer selections of items and accessories to elevate shopping experience.
- Collaborated with team to guide women in curating their ideal wardrobe.
- Contributed to team’s sales goals through clear and effective communication.
ASSOCIATE EXPERT
T-MOBILE CALL CENTER
07.2022 - 08.2023
- Collaborated with experts to resolve customer issues, manage accounts proactively, and educate customers effectively.
- Assisted customers with inquiries and resolved issues efficiently.
- Pursued learning opportunities to strengthen skills in courtesy, concern, de-escalation, timely resolution, value creation, and relationship building.
STORE MANAGER
GAMESTOP
06.2015 - 06.2022
- Delivered personalized customer service, maximizing sales and fostering strong customer loyalty.
- Led team of employees, enhancing sales knowledge of Gamestop business model and driving team growth.
- Interviewed, hired, trained, and scheduled new associates to ensure effective staffing and onboarding.
Education
Cosmetology License -
Milan Institute
Visalia, CA03-2026
Skills
- Cash handling accuracy
- Visual merchandising
- Customer experience
- Retail availability
- Detail oriented and organized
- Strong communication skills
- Customer service focus
- Team collaboration
References
- SEAN, MCFADDEN, GAMESTOP MANAGER, (559) 203-9769
- Lucas, CROWLEY, T-MOBILE ASSOCIATE, (559) 385-1755
- ADAM, HINKLE, SUPERVISED ASSOCIATE, (423) 972-5334
Certification
cosmetology
Timeline
KEYHOLDER ASSOCIATE
TORRID
03.2024 - Current
ASSOCIATE EXPERT
T-MOBILE CALL CENTER
07.2022 - 08.2023
STORE MANAGER
GAMESTOP
06.2015 - 06.2022
Cosmetology License -
Milan Institute