Samantha Glick
Mastic,NY
Summary
Experienced with retail store operations, focusing on security and efficiency. Utilizes leadership abilities to train and guide staff, fostering a collaborative work environment. Knowledge of inventory management and customer service practices, ensuring smooth daily operations and high customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Keyholder/Sales Associate
GameStop
06.2024 - 01.2025
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Increased sales by providing exceptional customer service and product knowledge.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Key Holder/Sales Associate
7/11
06.2020 - 06.2024
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
Education
Bachelor of Arts - Theatre
University of Albany
Albany, NY05-2027
Associate of Arts - Liberal Arts
Suffolk County Community College
Selden, NY05-2024
High School Diploma -
William Floyd High School
Mastic Beach, NY06-2021
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Team building
- Drawer counting
- Superior work ethic
Timeline
Keyholder/Sales Associate
GameStop
06.2024 - 01.2025
Key Holder/Sales Associate
7/11
06.2020 - 06.2024
Bachelor of Arts - Theatre
University of Albany
Associate of Arts - Liberal Arts
Suffolk County Community College
High School Diploma -
William Floyd High School
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