Nicolia Abbott
Keithville,LA
Summary
Polite and professional Customer Service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Receptionist
G&G Manufacture Home Service
06.2008 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Customer Service Representative
First Source Financial
06.2022 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
General Dynamics
01.2020 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant General Manager
Kroger
01.1995 - 01.2011
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Education
High School Diploma -
Green Oaks Performing Arts Academy
Shreveport05.1991
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling appointments
- Administrative Support
- Punctual and Reliable
- Payment Processing
- Team Collaboration
Certification
- First Aid/CPR Certified
Timeline
Customer Service Representative
First Source Financial
06.2022 - 09.2023
Customer Service Representative
General Dynamics
01.2020 - 10.2021
Receptionist
G&G Manufacture Home Service
06.2008 - 10.2023
Assistant General Manager
Kroger
01.1995 - 01.2011
High School Diploma -
Green Oaks Performing Arts Academy
Similar Profiles
SHERRI MACDONALDSHERRI MACDONALD
Small Business Controller at Tire Service International (Equipment Manufacture)Small Business Controller at Tire Service International (Equipment Manufacture)
Micheal MarshallMicheal Marshall
Production Worker at Detroit Manufacture SystemProduction Worker at Detroit Manufacture System
Cédric DESMARESTCédric DESMAREST
Opérateur/Régleur Horlogerie at Manufacture Ruedin SAOpérateur/Régleur Horlogerie at Manufacture Ruedin SA
Lori MorganLori Morgan
Office Administrator at LaDanCo LLCOffice Administrator at LaDanCo LLC
Curtis PriceCurtis Price
Operator,welder at S&j Cont.Operator,welder at S&j Cont.