Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nicolina Anderson

Customer Service Associate
Atco,NJ

Summary

Dedicated professional with experience as a Front End Supervisor and Bakery Clerk in a fast paced retail environment. Skilled in supervising and supporting team members, resolving workplace conflicts, maintaining smooth daily operations, and working toward sales goals. Strong attention to detail with experience following food safety standards, maintaining product quality, and keeping a clean and organized work environment. Known for excellent customer service, positive communication, teamwork, and building strong relationships with both customers and coworkers. A dependable, adaptable, and hardworking team player who thrives in busy environments and enjoys helping others.

Overview

6
6
years of professional experience

Work History

Front End Supervisor/Bakery Clerk

ShopRite of Berlin
Berlin, New Jersey
07.2020 - Current
  • Supervised front-end and supported front-end associates, including cashiers, self-checkout attendants, and customer service staff.
  • Ensured exceptional customer service by resolving customer concerns, answering questions, and handling escalated issues.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Maintain proper staffing to achieve projected sales goal and monitoring staffing needs, delegated tasks to ensure efficient workflow during peak business hours.
  • Ensured clean, organized, and safe front-end environment, complying with company standards.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Processed custom cake and bakery orders, accurately recording all details to meet customer preferences.
  • Prepared baked goods daily to fulfill customer demand and maintain product quality.
  • Maintained cleanliness of workstations and adhered to food safety guidelines.

Education

600 Hours Complete - Esthetics

Rizzieri Aveda School
02.2023 - 07.2023

Winslow Township High School
Atco, NJ

Skills

  • Customer service
  • Time Management
  • Organization
  • Multitasking
  • Team Work
  • Communication
  • Performing under pressure
  • Problem solving
  • Food safety
  • Cash handling
  • Attention to detail
  • Training and mentoring

References

References available upon request.

Timeline

600 Hours Complete - Esthetics

Rizzieri Aveda School
02.2023 - 07.2023

Front End Supervisor/Bakery Clerk

ShopRite of Berlin
07.2020 - Current

Winslow Township High School
Nicolina AndersonCustomer Service Associate