Nicoline Asongue
Anoka,MN
Summary
Dynamic and customer-focused professional with extensive experience at Dove Supermarket, excelling in customer service and cash handling accuracy. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Recognized for fostering teamwork and maintaining a positive shopping environment, ensuring a seamless experience for all patrons.
Overview
17
17
years of professional experience
Work History
Store Associate
Dove Supermarket
Bastos Cameroon
04.2013 - 03.2025
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Maintained tidy and organized store to comply with cleanliness standards.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Answered questions about store policies and addressed customer concerns.
Sales Associate
Mahima Supermarket
Ekonou, Cameroon
01.2008 - 02.2013
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Government Bilingual High School Bamenda
Bamenda, Cameroon 06.1989
Skills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
Timeline
Store Associate
Dove Supermarket
04.2013 - 03.2025
Sales Associate
Mahima Supermarket
01.2008 - 02.2013
Government Bilingual High School Bamenda