Nicolle Cofflin
Renee
CANBY,OR
Summary
Dedicated medical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Able to lead staff to achieve company goals and exceed shareholders expectations.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Lead Optician
Oregon Eye Specialist, P.C
Tualatin, United States
12.2005 - Current
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Educated patients on proper care and transportation of spectacles.
- Assisted in training and development of new and current employees, through company wide Lunch and Learn, continuing education, and test preparation.
- Scheduled employee shifts, vacation and PTO
- Forecast sales and goals company wide for all opticians
- Implemented four different version of electronic medical records, trained employees on implementation and assisted in any troubleshooting company wide.
- Inventory management company wide: selected product forecast turn rates company wide and worked with venders to bring in the preferred products.
- Trouble shoot with both opticians and patients on any issues that arisen.
Director of Lab Services
Lenscrafters
Portland, OR
04.1998 - 12.2005
- Conducted literature and coding reviews to adhere to state and federal standards.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Collaborated with store manager to maintain daily operations.
Education
Bachelor of Science - Sport Science
Oregon State University
Corvallis, OR 09.1998 - 06.2002
Associate of Arts - Business Administration And Management
Clackamas Community College
Oregon City, OR 09.2004 - 06.2006
Skills
Advanced EHR, Optical and insurance knowledge
Strategic planning
Staff Management
Policies and procedures
Coaching and mentoring
Schedule optimization
Budgeting
Sales and marketing
Certification
ABOC, NCLE, ACSM, ACE
Timeline
Lead Optician
Oregon Eye Specialist, P.C
12.2005 - Current
Associate of Arts - Business Administration And Management
Clackamas Community College
09.2004 - 06.2006
Bachelor of Science - Sport Science
Oregon State University
09.1998 - 06.2002
Director of Lab Services
Lenscrafters
04.1998 - 12.2005