Nicolle Garcia
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
5
5
years of professional experience
Work History
Clinical Case Manager
Hazleton Treatment Services
04.2023 - Current
- Assisted with outreach and engagement services to engage clients and maintain working relationships.
- Participated as member of multi-disciplinary team providing on-going case management services to adults with severe and persistent mental illnesses.
- Provided crisis intervention and risk assessments.
- Complied with applicable program research and evaluation procedures.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Clinical Receptionist
Hazleton Treatment Services
08.2022 - 03.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Associate
Auto Zone Distribution Center
10.2020 - 12.2022
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Operated machines proficiently and in compliance to safety standards.
- Keep work area clean and organized
- Steady work pace.
- Worked safely around moving machinery.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Store Team Member
Walmart
09.2019 - 09.2020
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Maintained general knowledge of all departments to help customers quickly locate products and merchandise.
- Followed planogram to move products from delivery truck to sales floor and stock shelves accurately.
- Prepared materials for following shift.
- Maintained guest-friendly environment to drive sales, repeat business and service.
- Trained and coached a few new members team to achieve company and store goals.
Associate
American Eagle Distributing
05.2019 - 11.2019
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards, including spills and trash.
- Worked varied hours to meet seasonal and business needs.
Crew Member
Dunkin' Donuts
08.2018 - 08.2019
- Worked front counter, drive-thru and other areas as needed.
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Associates of Human Services - Human Services
Lackawanna College
Scranton, PA12.2023
High School Diploma -
Hazleton Area High School
Hazle Township, PA06.2020
Skills
- Patient Assessments
- Care Coordination
- Client Advocacy
- Individualized Counseling
- Referral Coordination
- Case Management
- Needs Assessment
- Performance Tracking
- Resource Management
- Problem-Solving
- Documentation Proficiency
- Crisis Intervention
- Conflict Resolution
- Medical Office Administration
- Insurance Verification
- Medical Charting
- Outpatient Care
- Project Management
- Material Inventory
- Shipping and receiving
- Customer assistance
- Point of sale operation
- Cash Handling
- Safety Protocols
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Clinical Case Manager
Hazleton Treatment Services
04.2023 - Current
Clinical Receptionist
Hazleton Treatment Services
08.2022 - 03.2023
Associate
Auto Zone Distribution Center
10.2020 - 12.2022
Store Team Member
Walmart
09.2019 - 09.2020
Associate
American Eagle Distributing
05.2019 - 11.2019
Crew Member
Dunkin' Donuts
08.2018 - 08.2019
Associates of Human Services - Human Services
Lackawanna College
High School Diploma -
Hazleton Area High School
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