Nicolle Soto
Summary
Dynamic leader with a proven track record at Wheels Inc, adept in complex problem-solving and prioritizing work to enhance team productivity by over 30%. Skilled in analytical thinking and fostering cross-departmental collaboration, I excel in driving quality standards and achieving organizational goals with meticulous attention to detail and a goal-oriented approach.
Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization. Committed to fostering productive work environment and driving team success.
Overview
25
25
years of professional experience
Work History
Compliance Renewals Supervisor
Wheels Inc
12.2016 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
Box Office Attendant
Marriott Theatre
10.2009 - 12.2016
- Enhanced customer satisfaction by providing friendly, efficient service during ticket transactions.
- Balanced daily cash drawers, ensuring accurate financial reporting and accountability.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Mastery of 3 ticketing systems to enter orders, process payments and issue receipts.
- Answered an average of 50 calls per day addressing customer inquiries, solving problems and providing new product information
Front of House Manager
Gino's East of Deerfield
10.2006 - 03.2009
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
Office Assistant
Hallen Products Ltd
03.2000 - 10.2006
- Daily invoicing and accounts receivable
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel.
- State by state management of product approvals
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Education
Associate of Applied Science - Food Service Management
College of Lake County
Grayslake, ILSkills
- Attention to detail
- Complex Problem-solving
- Prioritizing work
- Analytical thinking
- Goal oriented
Timeline
Compliance Renewals Supervisor
Wheels Inc
12.2016 - Current
Box Office Attendant
Marriott Theatre
10.2009 - 12.2016
Front of House Manager
Gino's East of Deerfield
10.2006 - 03.2009
Office Assistant
Hallen Products Ltd
03.2000 - 10.2006
Associate of Applied Science - Food Service Management
College of Lake County
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