Nicolt Maldonado
Downey,CA
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Four Points By Sheraton Los Angeles
Los Angeles, CA
01.2024 - Current
- Inputted guest information into computer system accurately and securely.
- Verified customer credit to establish payment method for accommodations.
- Kept records of room availability and guest accounts, manually or using computers.
- Posted incidental charges to ledgers, manually or by using computers.
- Addressed customer needs in a timely manner.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Resolved customer complaints promptly and courteously.
Lead Hostess
Gaucho's Argentinian Restaurant
Buena Park, CA
01.2021 - 02.2024
- Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
Education
High School Diploma -
Downey High School
Downey06-2016
Skills
- Registration processing
- Credit and cash payments
- Guest amenities
- Problem-solving skills
- Guest services
- Room assignments
- Reservation systems
- Automated telephone systems
Affiliations
- reading
- hiking
Languages
Spanish
Professional
References
References available upon request.
Timeline
Front Desk Agent
Four Points By Sheraton Los Angeles
01.2024 - Current
Lead Hostess
Gaucho's Argentinian Restaurant
01.2021 - 02.2024
High School Diploma -
Downey High School
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