Nicosia McKiver
Hillsborough,NC
Summary
Dynamic Assistant Manager at Travel Centers of America with a proven track record in enhancing customer satisfaction and driving sales through effective merchandising strategies. Skilled in team leadership and conflict resolution, I successfully implemented inventory management practices that streamlined operations and increased revenue. Committed to fostering a high-performing team culture.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Assistant Manager
Travel Centers of America
- Supervised daily operations to ensure optimal service and efficiency.
- Trained and mentored team members on customer service protocols.
- Implemented inventory management practices to streamline stock control.
- Analyzed sales data to identify trends and optimize product placement.
- Developed training materials to improve employee onboarding processes.
- Led initiatives to enhance customer satisfaction through feedback analysis.
- Coordinated staff schedules to enhance workflow and coverage during peak hours.
- Collaborated with management to execute marketing strategies for promotions.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Overnight Manager
Sheetz
02.2025 - Current
- Supervised overnight operations to ensure compliance with safety and quality standards.
- Trained and mentored team members on efficient workflow processes and customer service techniques.
- Managed inventory levels, implementing best practices for stock management and product rotation.
- Coordinated daily scheduling and task assignments to optimize staff productivity during peak hours.
- Resolved customer inquiries and complaints promptly, ensuring a positive shopping experience overnight.
- Monitored cash handling processes, ensuring accuracy during nightly financial reconciliations.
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
Education
Business Administration And Management
Durham Technical Community College
Durham, NC05-1997
High School Diploma -
C.E. Jordan High School
6806 Garrett Rd Durham NC 2770606-1993
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Customer relations
Staff training and development
Staff supervision
Conflict resolution
Retail operations
Team building
Employee scheduling
Operations management
Sales strategies
Customer relationship management (CRM)
Customer rapport
Cost control
Promotional planning
Certification
Servsafe certified
Timeline
Overnight Manager
Sheetz
02.2025 - Current
Assistant Manager
Travel Centers of America
Business Administration And Management
Durham Technical Community College
High School Diploma -
C.E. Jordan High School