Nidaja King
Biloxi,MS
Summary
Experienced with remote customer support, proficient in managing inquiries and resolving issues promptly. Utilizes effective communication and technical skills to provide seamless user experiences. Knowledge of customer relationship management tools and best practices to ensure client satisfaction and operational efficiency.
Overview
2025
2025
years of professional experience
Work History
Work From Home Agent
BroadPath Healthcare
N/A
2024 - 11.2024
- Provided exceptional customer support via phone and chat, resolving inquiries efficiently.
- Utilized CRM software to manage customer interactions and maintain accurate records.
- Adapted quickly to new tools and processes, enhancing overall service delivery.
- Collaborated with team members to share best practices and improve response times.
Call Center Representative
Horne
Jackson, MS
09.2022 - 04.2023
- Responded to customer inquiries, providing accurate information and resolving issues efficiently.
- Managed high-volume call traffic, ensuring prompt service delivery and customer satisfaction.
- Utilized CRM software to track interactions, update records, and facilitate follow-up actions.
- Assisted in training new staff on call handling procedures and company policies.
Call Center
Conduent
Jackson, MS
03.2019 - 01.2021
- Streamlined call center operations, optimizing staff scheduling and reducing average call wait times.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
- Managed daily operations of the call center floor, ensuring all systems were functioning properly and technical issues were promptly addressed.
- Increased call center efficiency by consistently meeting and exceeding performance metrics.
- Managed high-volume call center operations, ensuring timely assistance to consumers.
Education
High School Diploma -
Wingfeild High School
Jackson, MS05.2018
Skills
- Typing speed
- Phone etiquette
- Goal oriented
- Aegis CRM
- Appointment scheduling
- Billing management
Timeline
Call Center Representative
Horne
09.2022 - 04.2023
Call Center
Conduent
03.2019 - 01.2021
Work From Home Agent
BroadPath Healthcare
2024 - 11.2024
High School Diploma -
Wingfeild High School