Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nidia Maldonado

Goldsboro,NC

Summary

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Amazon Flex Driver

Amazon
07.2024 - Current
  • Handled packages responsibly, reducing instances of damage or loss during transit.
  • Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
  • Increased customer satisfaction with timely deliveries and accurate package handling.
  • Completed thorough vehicle inspections before each shift, identifying any potential maintenance needs or safety concerns early on.

Test Scheduler

Eight Eleven
05.2020 - 04.2023
  • Responded to customer calls and emails to answer questions about products and services.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Quality Control Inspector

Case Farms Goldsboro Division
12.2018 - 04.2020
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Performed visual inspections and non-destructive tests where appropriate.

Machine Operator

AP Emision
03.2017 - 04.2018
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.

Machine Operator

Alside Windows
02.2017 - 02.2018
  • Operated machining equipment safely with team of operators.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Quickly shut down equipment in emergency situations following protocols.

Restaurant Manager

Mama Carusso
02.2014 - 01.2017
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.

Education

GED

Lindsey Hopkins Technical College
Miami, FL

Networking -

The English Center
Miami Florida

Skills

Active Listening

Languages

Spanish
Native or Bilingual

Timeline

Amazon Flex Driver

Amazon
07.2024 - Current

Test Scheduler

Eight Eleven
05.2020 - 04.2023

Quality Control Inspector

Case Farms Goldsboro Division
12.2018 - 04.2020

Machine Operator

AP Emision
03.2017 - 04.2018

Machine Operator

Alside Windows
02.2017 - 02.2018

Restaurant Manager

Mama Carusso
02.2014 - 01.2017

GED

Lindsey Hopkins Technical College

Networking -

The English Center
Nidia Maldonado