Ni'Dice Hathaway
Louisville,KY
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
11
11
years of professional experience
Work History
Food Service Worker
The Lexington School
Lexington, KY
08.2023 - Current
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Greeted customers and answered questions related to products and services.
- Assisted with seating guests, taking reservations, and managing wait lists.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Prepared hot beverages such as coffee or tea for customers upon request.
- Checked temperatures of freezers, refrigerators and heated ovens to ensure proper functioning.
Server Bartender
Barrel Bar
Louisville, KY
03.2022 - 08.2024
- Entered orders into computer system to coordinate with kitchen staff
- Took accurate notes detailing customer orders
- Explained details for new menu items and daily specials
- Followed safety, sanitization and food handling guidelines
- Guide guest through the food and beverage menu; answering questions as needed
- Ensure that work stations are properly refilled at the end of every shift
- Mix ingredients to preparing alcoholic and non-alcoholic beverages for bar and patrons
- Assess customers needs and preferences and make recommendations
- Responsible for cash handling and credit card, balancing drawer at the beginning and end of shift
Lead Sales Associate
Goodwill
Louisville, KY
05.2023 - 05.2024
- Reported out-of-stock items for replenishment, researched product alternatives for customers, and communicated with other store branches to obtain items
- Greeted customers and asked open-ended questions to assess needs
- Promoted products effectively by staying on top of offerings and prices
- Processed payments, returns and exchanges, verifying accuracy of calculations, credits and promotional pricing
- Provide excellent customer service at the register
- Maintain a clean and well organized sales floor
- Count cash drawer at beginning and/or close of sales
- Make nightly deposits
Production Worker
JBS Swift
Louisville, KY
02.2019 - 08.2022
- Adjusted work to match specifications set for different products and work orders
- Kept work area inspection-ready by removing hazards and organizing tools and supplies
- Complied with safety standards, including keeping equipment maintained and floor drains clean and covered
- Adjusted work to match specifications set for different products and orders
- Work in an area with livestock being killed
- Working in areas with unpleasant odors
- Use of assortment of knives, steel, sand hooks to perform job task
- Work hands on and at high speed and lift over 50pds
- Performing repetitive hand motions and body movements
- Working in different temperature settings
Cleaner
APlus Cleaning
Louisville, KY
08.2018 - 02.2020
- Protected customers from germs and infectious diseases with expert cleaning and sanitizing
- Completed regular deep cleans, including stripping floors, cleaning under furniture, and washing window treatments
- Cleaned areas to achieve expectations set by clients, management, and OSHA standards
- Mixed and diluted cleaning solutions using manufacturer directions
- Vacuuming, Sweeping, and Mopping floors of various types
- Cleaning, stocking, and supplying designated facility areas
- Safely and effectively use and operate all necessary tools and equipment
Laundry Aide
Homewood Suits by Hilton
Louisville, KY
03.2018 - 08.2018
- Removed items from washers or dry-cleaning machines
- Served guests by anticipating and handling various linen-related needs such as replacement items and expedited washing
- Loaded articles into washers or dry-cleaning machines, or directed other workers to perform loading
- Identified and suggested methods and processes to increase laundry efficiency
- Restocked and organized clean linens to support housekeepers
- Stacked clean items into laundry bins
- Folded sheets, pillowcases and bathroom linens by hand
- Removed and sorted dirty linens and towels from laundry carts
- Kept organized and adequate inventory of supplies on-hand, reporting shortages to management
- Inspected linen from washer and dryer for cleanliness and quality
Air Hostess
UPS
Louisville, KY
06.2015 - 03.2018
- Verified shipment contents against paperwork to minimize errors
- Carried out on-time food and beverage service for passengers
- Worked additional shifts with short notice
- Maintained team productivity with well-organized storage, staging and shipment areas
- Stacked and moved pallets to proper storage area
- Detected package issues through visual inspections
- Worked quickly to process shipments and meet customer demands
- Used RF scanner to pick products accurately
- Maintained quality and production standards while in high-paced environment
- Communicated with management to coordinate package movement in facility
Production Operator
Ford Motor Company(truckplant)
Louisville, KY
01.2014 - 04.2015
- Controlled quality of workpieces by monitoring machine operation and quickly identifying defects
- Trained and mentored new workers in safety requirements and production procedures
- Maintained operating standards by following safety precautions and following GMP guidelines
- Coordinated continuous improvement opportunities by working closely with production leadership to implement changes
- Using hand power tools or scanners to install parts on vehicles or vehicle components
- Ability to perceive differences in details or quality issues
- Distinguishing various parts/components by identification number or code
Education
Bachelor of Science (B.S.) - Mortuary Science
Mid-america College of Funeral Service
Jeffersonville, IN05.2025
Associate in Science (A.S.) - Exercise Science
Western Kentucky University
Bowling Green, KY05.2014
Diploma -
Henry Clay High School
Lexington, KY06.2011
Skills
- Organizational skills
- Safety compliance
- Time management
- Inventory
- Stocking and replenishing
- Forklift certificate
- Pallet jack certificate
- Quality control
- Warehouse safety
- Osha 10
- Operate conveyor belt
- Flexibility
- Strong work ethic
- Teamwork
- Communication
- Load and unload
- Food assembly
- Work station setup
- Cross-training
Languages
English, Native
Timeline
Food Service Worker
The Lexington School
08.2023 - Current
Lead Sales Associate
Goodwill
05.2023 - 05.2024
Server Bartender
Barrel Bar
03.2022 - 08.2024
Production Worker
JBS Swift
02.2019 - 08.2022
Cleaner
APlus Cleaning
08.2018 - 02.2020
Laundry Aide
Homewood Suits by Hilton
03.2018 - 08.2018
Air Hostess
UPS
06.2015 - 03.2018
Production Operator
Ford Motor Company(truckplant)
01.2014 - 04.2015
Bachelor of Science (B.S.) - Mortuary Science
Mid-america College of Funeral Service
Associate in Science (A.S.) - Exercise Science
Western Kentucky University
Diploma -
Henry Clay High School
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