Summary
Overview
Work History
Education
Skills
Timeline
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Nidya Carbajal

Owings Mills,MD

Summary

High-Performing Director of Housekeeping with a passion for hospitality.

Over Ten years of experience impacting positive organizational outcomes through resilience. Confident in ability to collaborate with cross-functional teams to solve complex, high-stakes problems.

Committed to continues improvement and contributing to team success.

Overview

14
14
years of professional experience

Work History

Director of Housekeeping

Pendry Washington DC- The Wharf
10.2023 - Current
  • Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
  • Implemented regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for personal development.
  • Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Promoted a culture of continuous learning among housekeeping staff through ongoing training initiatives tailored to individual needs and skill levels.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.

Assistant Director of Housekeeping

Washington Hilton
06.2023 - 10.2023
  • Oversees all daily operations for staff of 100+ Union team members, to include establishing daily assignments, team meetings, handling all necessary guest issue’s, supervising, mentoring and training all staff members, as well as day end functions and reporting
  • Managed staff scheduling to accommodate varying occupancy levels, optimizing labor costs and maintaining high service standards.
  • Conducted regular inspections of guest rooms and public areas, identifying areas for improvement and directing corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement..

Housekeeping Manager

Sagamore Pendry Baltimore
10.2021 - 06.2023
  • Oversees all daily operations for staff of 20+ team members, to include establishing daily assignments, team meetings, handling all necessary guest issue’s, supervising, mentoring and training all staff members, as well as day end functions and reporting
  • Maintained rapport with Amex Fine Hotels & Resorts and Forbes by ensuring standards are properly executed through room inspections.
  • Assisted Montage Big Sky opening in December 2021 task force in Housekeeping; lead training and onboarding of Housekeeping Manager and Room Attendants
  • Involved in creating budget for Rooms Division.
  • Implemented SOP’s for Housekeeping that support the Pendry brand standards.
  • Established SOP’s, training, and effective scheduling based on labor productivity within the Housekeeping department.
  • Sharpened attention on labor & productivity.
  • Keen management of budget and forecast and monthly review of P&L
  • Expanded cultivation of team morale
  • Continued involvement in recruitment
  • Provide support to the Director of Operations and the General Manager through day-to-day demonstration of brand culture, execution of property ownership requests, and operational expectations.

Room Service Supervisor

Sagamore Pendry Baltimore
10.2018 - 10.2021
  • Responsible for supervision of day-to-day functions of food and beverage areas
  • Fully versed in all Forbes service standards to train, reinforce and ensure a proper execution of those standards.
  • Interacted with guests to obtain feedback on quality of service and food in each outlet. Handled guest concerns promptly and professionally.
  • Provided ongoing performance feedback and opportunities.
  • Coordinated with front desk staff to efficiently address guest inquiries or concerns regarding mini bar charges.
  • Enhanced guest satisfaction by promptly restocking mini bars and maintaining inventory accuracy.

Lead Host

Hyatt Place El Paso Airport
09.2016 - 08.2018
  • Complete weekly/monthly inventory and order
  • Trained & Lead Front Office team
  • Respond to guest concerns and guest opportunities before, during and after stay
  • Monitor daily billing settlements and rates.
  • Prepare for VIP arrivals, group arrivals, specific requests and monitor house inventory.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.

Housekeeping Supervisor/ Cordinator

Montage Beverly Hills
10.2010 - 08.2016
  • Oversee housekeeping & public areas, laundry & valet, and uniform
  • Superior eye for detail
  • Ensured ready rooms prior to guest’s arrival
  • Outstanding demonstrated coaching and development skills.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Increased employee performance through effective supervision and training.

Education

Dentistry

Universidad Autonoma De Cd. Juarez
Mexico
12.2017

Skills

  • Adaptability
  • Operational Leadership
  • Organizational
  • P&L Responsibility
  • Culture Transformation
  • Analytical & Decisions Making
  • Manage budgets
  • Relationship Building
  • Motivator
  • Assertiveness
  • Positive relationships
  • Accountability

Timeline

Director of Housekeeping

Pendry Washington DC- The Wharf
10.2023 - Current

Assistant Director of Housekeeping

Washington Hilton
06.2023 - 10.2023

Housekeeping Manager

Sagamore Pendry Baltimore
10.2021 - 06.2023

Room Service Supervisor

Sagamore Pendry Baltimore
10.2018 - 10.2021

Lead Host

Hyatt Place El Paso Airport
09.2016 - 08.2018

Housekeeping Supervisor/ Cordinator

Montage Beverly Hills
10.2010 - 08.2016

Dentistry

Universidad Autonoma De Cd. Juarez
Nidya Carbajal