Nidya Carbajal
Owings Mills,MD
Summary
High-Performing Director of Housekeeping with a passion for hospitality.
Over Ten years of experience impacting positive organizational outcomes through resilience. Confident in ability to collaborate with cross-functional teams to solve complex, high-stakes problems.
Committed to continues improvement and contributing to team success.
Overview
14
14
years of professional experience
Work History
Director of Housekeeping
Pendry Washington DC- The Wharf
Washington DC
10.2023 - Current
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
- Implemented regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for personal development.
- Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Promoted a culture of continuous learning among housekeeping staff through ongoing training initiatives tailored to individual needs and skill levels.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Assistant Director of Housekeeping
Washington Hilton
1919 Connecticut Ave. NW Washington DC 200009
06.2023 - 10.2023
- Oversees all daily operations for staff of 100+ Union team members, to include establishing daily assignments, team meetings, handling all necessary guest issue’s, supervising, mentoring and training all staff members, as well as day end functions and reporting
- Managed staff scheduling to accommodate varying occupancy levels, optimizing labor costs and maintaining high service standards.
- Conducted regular inspections of guest rooms and public areas, identifying areas for improvement and directing corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement..
Housekeeping Manager
Sagamore Pendry Baltimore
Baltimore, MD
10.2021 - 06.2023
- Oversees all daily operations for staff of 20+ team members, to include establishing daily assignments, team meetings, handling all necessary guest issue’s, supervising, mentoring and training all staff members, as well as day end functions and reporting
- Maintained rapport with Amex Fine Hotels & Resorts and Forbes by ensuring standards are properly executed through room inspections.
- Assisted Montage Big Sky opening in December 2021 task force in Housekeeping; lead training and onboarding of Housekeeping Manager and Room Attendants
- Involved in creating budget for Rooms Division.
- Implemented SOP’s for Housekeeping that support the Pendry brand standards.
- Established SOP’s, training, and effective scheduling based on labor productivity within the Housekeeping department.
- Sharpened attention on labor & productivity.
- Keen management of budget and forecast and monthly review of P&L
- Expanded cultivation of team morale
- Continued involvement in recruitment
- Provide support to the Director of Operations and the General Manager through day-to-day demonstration of brand culture, execution of property ownership requests, and operational expectations.
Room Service Supervisor
Sagamore Pendry Baltimore
Baltimore, MD
10.2018 - 10.2021
- Responsible for supervision of day-to-day functions of food and beverage areas
- Fully versed in all Forbes service standards to train, reinforce and ensure a proper execution of those standards.
- Interacted with guests to obtain feedback on quality of service and food in each outlet. Handled guest concerns promptly and professionally.
- Provided ongoing performance feedback and opportunities.
- Coordinated with front desk staff to efficiently address guest inquiries or concerns regarding mini bar charges.
- Enhanced guest satisfaction by promptly restocking mini bars and maintaining inventory accuracy.
Lead Host
Hyatt Place El Paso Airport
El Paso, TX
09.2016 - 08.2018
- Complete weekly/monthly inventory and order
- Trained & Lead Front Office team
- Respond to guest concerns and guest opportunities before, during and after stay
- Monitor daily billing settlements and rates.
- Prepare for VIP arrivals, group arrivals, specific requests and monitor house inventory.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
Housekeeping Supervisor/ Cordinator
Montage Beverly Hills
Beverly Hills
10.2010 - 08.2016
- Oversee housekeeping & public areas, laundry & valet, and uniform
- Superior eye for detail
- Ensured ready rooms prior to guest’s arrival
- Outstanding demonstrated coaching and development skills.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
Education
Dentistry
Universidad Autonoma De Cd. Juarez
Mexico12.2017
Skills
- Adaptability
- Operational Leadership
- Organizational
- P&L Responsibility
- Culture Transformation
- Analytical & Decisions Making
- Manage budgets
- Relationship Building
- Motivator
- Assertiveness
- Positive relationships
- Accountability
Timeline
Director of Housekeeping
Pendry Washington DC- The Wharf
10.2023 - Current
Assistant Director of Housekeeping
Washington Hilton
06.2023 - 10.2023
Housekeeping Manager
Sagamore Pendry Baltimore
10.2021 - 06.2023
Room Service Supervisor
Sagamore Pendry Baltimore
10.2018 - 10.2021
Lead Host
Hyatt Place El Paso Airport
09.2016 - 08.2018
Housekeeping Supervisor/ Cordinator
Montage Beverly Hills
10.2010 - 08.2016
Dentistry
Universidad Autonoma De Cd. Juarez