Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Valerie Garvin

Summary

Knowledgeable and professional Administrative Assistant, customer service support. Twenty seven years' managing company reputation with customers. Strong planning, problem solving and communication skills with an efficient approach

Overview

44
44
years of professional experience
1
1
Certification

Work History

Stewarding

Pendry At The Wharf
10.2022 - 05.2025
  • Performed thorough cleaning tasks after my shift
  • Ensured cleanliness and sanitation of dining area
  • Boosted team efficiency by keeping kitchen areas organized, cleaned, and properly sanitized
  • Tasked with removal of garbage and refuse, mopping and sweeping floors in several kitchens
  • Put recyclables in correct bin
  • Documented kitchen and employee cafe by reviewing stock and replenishing items
  • Retrieved food from the main kitchen and replenished the cafe with food when necessary

Gas Station Attendant

Myers Auto Shell Station
12.2018 - 08.2019
  • Maintained clean and orderly work station.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Built trustful relationships with customers to encourage return visits.
  • Pumped gas for seniors and handicap guests and took payments.
  • Maintained inventory of all saleable items.
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
  • Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
  • Changed gas prices according to policies

Customer Service Representative

Convergys
07.2018 - 10.2018


  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Bakery Clerk

Publix Grocery Store
03.2018 - 07.2018
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Handled cash register transactions efficiently, ensuring accurate sales records and timely customer service.

Sales Associate Specialist

Macy's Department Store
11.2011 - 10.2017
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Greeted customers and provided outstanding customer service.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Opened and closed the register
  • Made deposits in the cash vault

Industrial Specialist

Federal Prison Industries, Inc. - UNICOR
06.1981 - 07.2008
  • Prepared invoices, reports,memos, letters, letters, and other documents
  • Organizing out of town conferences
  • Filing congressional documents
  • Administering contracts for the Federal Prison System
  • Answering multiple phone lines and recorded messages
  • Attended meetings and recorded minutes
  • Properly routed agreements, contracts, and invoices through the signature process
  • Open, sort, and distributed incoming correspondence
  • Set travel arrangements for management and executive staff
  • Organized files, developed spreadsheets, faxed reports, and scanned documents
  • Provided clerical support for other departments
  • Managed and maintained the executive's schedule, as well as the management team
  • Oversaw office inventory by restocking supplies and making purchases with government credit card
  • Communicated with contractors and vendors to place and receive orders, request maintenance services, and delivered instructions on behalf of office management

Education

Certification - Medical Assistant

Fortis College
New Carrollton, MD
01-2010

Skills

  • TYPING
  • 60 WPM
  • OPERATIONS
  • PROBLEM SOLVER
  • SELF-DIRECTED
  • Customer Service
  • Call Center
  • Customer Support
  • CSR
  • Experience Administering Injections
  • Vital Signs
  • Venipuncture
  • Organization and efficiency
  • Spreadsheet development
  • Multitasking and prioritization
  • Deadline oriented
  • Office equipment operations
  • Strong problem solver
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Certification

  • [Area of certification], [Company Name] - [Timeframe]

Timeline

Stewarding

Pendry At The Wharf
10.2022 - 05.2025

Gas Station Attendant

Myers Auto Shell Station
12.2018 - 08.2019

Customer Service Representative

Convergys
07.2018 - 10.2018

Bakery Clerk

Publix Grocery Store
03.2018 - 07.2018

Sales Associate Specialist

Macy's Department Store
11.2011 - 10.2017

Industrial Specialist

Federal Prison Industries, Inc. - UNICOR
06.1981 - 07.2008

Certification - Medical Assistant

Fortis College

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Valerie Garvin