Nidya Guevara
Weslaco,TX
Summary
I am a by the book employee that if rules are set I follow. I like trying to get incentives and work hard for them. I encourage others to follow guidelines.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ubiquity Global Services
Mission, TX
12.2025 - Current
- Analyzed customer feedback trends to identify areas for service enhancement, influencing operational strategies.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed high-volume call queues, ensuring timely responses to customer needs.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed over 50 customer calls per day
Administrative Assistant
MVM Inc
McAllen, TX
07.2024 - 07.2025
- Managed incoming call operations to ensure efficient communication.
- Documented all incoming data to ensure comprehensive records and facilitate analysis.
- Entered and organized file information within designated database system.
- Managed over 20 customer calls per day.'
Supervisor
Advanced Call Center Technologies, LLC
Harlingen, TX
03.2022 - 07.2024
- Led team in production processes, ensuring efficient workflow and high-quality output.
- Delivered regular status reports to team to support achievement of objectives.
- Engaged in daily meetings to discuss progress, address challenges, and drive team initiatives.
- Guided agents in achieving individual performance goals.
- Facilitated training sessions and provided assistance to enhance team performance.
- Oversaw a team of 21 associates to enhance operational efficiency.
- Assisted with recruiting and interviewing potential candidates
- Supervised daily operations, ensuring adherence to company policies and service standards.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Developed training materials for new hires, promoting consistent knowledge across teams.
Customer Service Representative
Advanced Call Center Technologies, LLC
Harlingen, TX
11.2021 - 03.2022
- Managed inbound calls from insurance agents to facilitate effective communication.
- Leveraged research skills to empower agents with critical information.
- I provided excellent customer service skills.
- Documented detailed notes for each call to enhance knowledge sharing among representatives.
- Resolved customer inquiries efficiently through multiple communication channels, enhancing satisfaction levels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Managed over 50 customer calls per day
Child Disability Aide
Hidalgo County Head Start Program
Edcouch, TX
09.2019 - 11.2021
- Facilitated child support and engagement within classroom environment.
- Facilitated lesson implementation for students with disabilities.
- Supported center manager by coordinating staffing coverage for classes with low attendance.
- Facilitated printing and copying of lesson plan paperwork for all staff members.
- Developed skill box to reinforce daily lesson objectives with educators.
- Certified in CPR and food handling, ensuring safety and compliance in various environments.
- I handle classes with 30 plus children
Paraprofessional
Drane Learning Center
Corsicana, TX
12.2018 - 07.2019
- Assisted in daily lesson implementation for pre-K students. Supported child safety and well-being throughout the school day. Facilitated potty training and diaper changes. Aided teacher with student needs as required.
- Handled classroom with20 children per class.
Sales Agent/Customer Service
FREEWAY INSURANCE
Ennis, TX
04.2017 - 10.2018
- Executed sales of auto insurance policies to enhance client protection.
- Managed incoming call operations to ensure efficient communication.
- Executed targeted sales calls to drive revenue growth.
- Executed policy paperwork filing processes to ensure compliance and organization.
- Executed daily deposit preparation to ensure accurate financial reporting.
- Managed 50 plus calls a day.
Key Holder/Assistant Manager
Shoe Dept
Corsicana, TX
09.2013 - 04.2017
- Oversaw store maintenance, ensuring cleanliness and organization throughout the space.
- Executed daily deposit preparation to ensure accurate financial reporting.
- Streamlined freight organization and display processes.
- Managed 10 employees per shift
Agent 1
Teletech
Ennis, TX
01.2016 - 04.2016
- Answered phone calls
- Assisted with software and online orders
- Collaborated with team members to streamline processes, improving response times and service quality.
- Maintained detailed records of customer
- Interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed over 50 customer calls per day.'
Education
Associate of Arts - Computer And Information Sciences
University of Texas of Rio Grand Valley
Edinburg, TXSkills
- Assisted in creating engaging presentations using PowerPoint Supported team members in developing visual aids for meetings Contributed to the organization of presentation materials for effective communication
- Administered auto insurance policies, ensuring compliance with industry standards
- Executed word processing tasks to enhance document quality and efficiency
- Assisted teams in achieving project goals through effective collaboration Supported project timelines by coordinating tasks among team members Contributed to problem-solving efforts to enhance team performance
- Assisted in data entry and management using Microsoft Access Supported team members in generating reports and analyzing data Helped maintain database integrity and accuracy
- Facilitated classroom activities and supported instructional delivery to enhance student learning outcomes
Certification
- PARA-Roles & Documentation
- Present
- I have a certificate for Successful Completion of SESSIONS 1, 2 THE MAKING OF A GREAT PARA-Roles & Documentation
- Non-CDL Class C
- CPR
- June 2024 to June 2026
- Adult and pediatric First Aid/ CPR by American Red Cross
- Life Insurance
- October 2023 to March 2025
Additional Information
- Fast learner
- Ability to keyboard (40wpm)
- Proficient in Microsoft Word, Excel, Access, PowerPoint
- Fluent in English and Spanish
- Good customer service skills
Timeline
Customer Service Representative
Ubiquity Global Services
12.2025 - Current
Administrative Assistant
MVM Inc
07.2024 - 07.2025
Supervisor
Advanced Call Center Technologies, LLC
03.2022 - 07.2024
Customer Service Representative
Advanced Call Center Technologies, LLC
11.2021 - 03.2022
Child Disability Aide
Hidalgo County Head Start Program
09.2019 - 11.2021
Paraprofessional
Drane Learning Center
12.2018 - 07.2019
Sales Agent/Customer Service
FREEWAY INSURANCE
04.2017 - 10.2018
Agent 1
Teletech
01.2016 - 04.2016
Key Holder/Assistant Manager
Shoe Dept
09.2013 - 04.2017
Associate of Arts - Computer And Information Sciences
University of Texas of Rio Grand Valley