NIDZA OROZCO
El Paso,TX
Summary
Psychology graduate with experience managing business operations, coordinating schedules, maintaining client relationships, and providing customer service. Strong communication, organizational, and problem-solving skills with a passion for supporting individuals and contributing to positive workplace and community environments. Seeking an opportunity to apply my skills in an administrative, educational, healthcare, or behavioral health setting.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner
In Home Pet Care
El Paso, TX
03.2013 - 05.2026
- Owned and managed a small business for over 10 years, working directly with clients and supervising a small team of pet sitters. Handled scheduling, client communication, and daily operations while ensuring reliable service and resolving issues as they came up. Maintained strong relationships with clients through consistency, trust, and clear communication.
Administrative Assistant
El Paso Appraisal Services
El Paso, TX
08.2007 - 12.2009
- Performed daily office support for a real estate appraisal company, focusing on data entry, report formatting, and scheduling. Answered multi-line phones and responded to email inquiries from clients, lenders, and appraisers to share order updates. Scheduled property inspection appointments, organized digital client files, and proofread finalized appraisal documents for typos and formatting errors before delivery.
Customer Service Representative
Empire Today
El Paso, TX
01.2006 - 12.2007
- Worked in a high-volume call center assisting customers with questions, concerns, and service issues. Communicated clearly in different situations, including with frustrated customers, and focused on resolving problems efficiently. Managed multiple calls and tasks while staying organized and maintaining a professional and calm approach.
Education
Bachelor of Arts - Psychology, Multicultural Society
University of Texas At El Paso
El Paso, TX05-2026
Skills
- Strong communication and active listening
- Comfortable working with diverse populations
- Basic understanding of mental health and behavior
- Organized and dependable
- Willingness to learn and adapt quickly
- Problem-solving and conflict resolution
- Strong interpersonal skills
- Verbal and written communication
- Relationship building
- Consulting
Certification
Agile Project Management
Mental Health Studies - Suicide, Violent Behavior, and Substance Abuse
Timeline
Owner
In Home Pet Care
03.2013 - 05.2026
Administrative Assistant
El Paso Appraisal Services
08.2007 - 12.2009
Customer Service Representative
Empire Today
01.2006 - 12.2007
Bachelor of Arts - Psychology, Multicultural Society
University of Texas At El Paso
RELEVANT COURSEWORK
- Health Psychology
- Motivation & Emotion
- Social Psychology
- Judgment & Decision Making
- Psychology & the Law
- Advanced Social Problems
- Sensation & Perception
- Grief Counseling