Nie Vue
Anchorage,AK
Summary
At Alaska Airlines, I led ramp operations, enhancing efficiency and customer satisfaction by streamlining baggage processes and reducing wait times. My expertise in problem-solving and teamwork, coupled with a knack for time management, significantly contributed to minimizing air traffic delays. I also mentored new hires, boosting productivity and team morale.
Overview
13
13
years of professional experience
Work History
Ramp Lead Agent
Alaska Airlines
10.2011 - 10.2024
- Ensured timely departures by effectively managing the loading and unloading of cargo and luggage.
- Expedited baggage handling processes, reducing passenger wait times and increasing customer satisfaction.
- Maintained accurate records for flight schedules, delays, and cancellations to ensure smooth operations.
- Coordinated efforts between maintenance teams, crew members, and airport staff for seamless daily operations.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
- Boosted team morale by fostering a positive work environment and providing clear communication channels.
- Provided mentorship to new hires, resulting in quicker integration into the team''s workflow and increased productivity levels among junior staff members.
- Contributed to overall reduction in air traffic delays by promptly addressing runway obstructions or hazards as they arose during daily operations.
Education
High School Diploma -
Wausau West High School
Wausau, WI05-2009
Skills
- Task delegation
- Problem-solving
- Customer service and care
- Teamwork and collaboration
- Time management
Languages
Hmong
Native or Bilingual
Thai
Professional Working
Timeline
Ramp Lead Agent
Alaska Airlines
10.2011 - 10.2024
High School Diploma -
Wausau West High School
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