Niejala Martin
Bronx,NY
Summary
Administrative professional with experience in office administration, billing, scheduling, planning and deep software system knowledge. Holds superior communicative and interpersonal skills to interact with diverse individuals and groups of all levels. A detail-oriented quick learner who puts customer service first. Strives to always be positive in the work place and keep a good attitude in high stress situations.
Overview
11
11
years of professional experience
Work History
Access Coordinator
Hospital For Special Surgery
12.2022 - Current
- Improved patient access by streamlining registration processes and reducing wait times.
- Enhanced patient satisfaction with efficient scheduling of appointments and followups.
- Coordinated medical records management, ensuring timely and accurate documentation for effective patient care.
- Maintained a comprehensive database of patient information to facilitate seamless communication between departments.
- Assisted in the development of access policies and procedures, improving overall operational efficiency.
Patient Service Specialist & Front Office Manager
Emory Select Medical
01.2020 - 11.2022
- Responsibilities include conducting insurance authorizations and verification; collecting co pays, retail charges, and other clinical charges; running billing reports; scheduling appointments and evaluations over the phone and or in person
- Responsible for any patient intake, updating accounts, and profiles
- Extensive knowledge of Therapy Source and Casamba software systems.
Project coordinator
Lowes Coorporate office
05.2017 - 01.2020
- Conduct initial contact with clients and service providers to provide correct contact information and jobs/project expectations; obtains schedule dates from our providers and confirm times with customers; arrange delivery dates through Genesis software to ensure customer's project is completed in a timely manner; Answered all customer questions over the phones prior to service appointment; Handled issues throughout customer's project and after 1 year after installation; Ensure permits are obtained and closed out if job requires one and manage and resolve work order issues including assessments.
Teacher Assistant
Kindercare Learning center
06.2014 - 05.2017
- Assisted teachers with instructions and provided clerical support for diverse needs; Established and enforced order among a class of (8) students; Led groups of youth in discovery exercises and offered personalized support to individuals in need of assistance; Taught various subjects to diverse class of 8 students, Provided feedback on individual actions, behaviors and verbal responses; observed and documented and developed and implemented interesting and interactive learning media to increase student's understanding of course material.
Education
Other - Medical assistance
Sanford Brown Institute
New york, NY05.2014
High school or equivalent - Business
Boys and Girls high school
Brooklyn, NY09.2008
Skills
- Self starter - 4 years
- Data Entry - 2 years
- Record management - 3 years
- Schedule management - 4 years
- Excel spreadsheet - 3 years
- Phone call answering - 3 years
- Team collaboration
- Analytical thinking
- Data entry accuracy
- Detail-oriented approach
Timeline
Access Coordinator
Hospital For Special Surgery
12.2022 - Current
Patient Service Specialist & Front Office Manager
Emory Select Medical
01.2020 - 11.2022
Project coordinator
Lowes Coorporate office
05.2017 - 01.2020
Teacher Assistant
Kindercare Learning center
06.2014 - 05.2017
Other - Medical assistance
Sanford Brown Institute
High school or equivalent - Business
Boys and Girls high school
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