Nielea Nuss
Yukon,OK
Summary
Efficient organized and detail oriented technical services provider seeking to use strong administrative and communication skills to enhance operations at your company. Easily establishes rapport with coworkers and customers. Strong Ability to multitask and ability to provide basic technical support and troubleshooting instructions. Excellent Written and Verbal Communication Skills.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Amazon
Oklahoma City, OK
03.2020 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Resolved concerns with products or services to help with retention and drive sales.
Serials Tech II
OU Health Science Center
Oklahoma City, Okjlahoma
10.2018 - 08.2019
- Update and Add titles to Serhold and Alma
- Assist the Serials Librarian with daily tasks
- Process and prepare current journals for Binding
- Assist with Reference Questions
- Completed job reports and logs immediately following service calls.
Media Assistant
Putnam City Schools
Bethany, OK
08.2017 - 08.2018
- Answers phone calls, responds to faculty inquires and emails
- Assist students in finding different library materials
- Assist media specialist in daily tasks
- Direct student library aides in daily responsibilities
- Keeps track of supply inventory
Circulation Clerk
Metropolitan Library
, OK
12.2015 - 08.2017
- Greets and assist customers in faxing, scanning, copying, and any of their information needs
- Receiving, sorting and distributing mail
- Answering phones and redirecting to appropriate personnel as well as taking messages
- Setting up meeting rooms for conferences
- Organizing work space and company files
Education
Associates - Applied Science and Library Technical Assistance
Rose State College
Skills
- Preparation of Demonstrations
- Data Entry and Maintenance
- Customer Retention Strategies
- Responding to Difficult Customers
- Customer Support
- Amazon Alexa
- Calm and Professional Under Pressure
Timeline
Customer Service Associate
Amazon
03.2020 - 12.2020
Serials Tech II
OU Health Science Center
10.2018 - 08.2019
Media Assistant
Putnam City Schools
08.2017 - 08.2018
Circulation Clerk
Metropolitan Library
12.2015 - 08.2017
Associates - Applied Science and Library Technical Assistance
Rose State College
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