Shannon Coward
Beaumont,TX
Summary
Seasoned Customer Associate with 7 months of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Associate
HEB Grocery Store
10.2022 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Resolved concerns with products or services to help with retention and drive sales.
Education
High School Diploma -
West Brook Sr High School
Beaumont, TX05.2023
Skills
- Customer Service and Assistance
- Exceptional Communicator
- Correcting Discrepancies
- Preparation of Demonstrations
Accomplishments
15 credit hours for Lamar Institute of Technology.
Certification
NCCER Core, Construction Site Orientation Certified. Autocad Desk certified.
Timeline
Customer Service Associate
HEB Grocery Store
10.2022 - 05.2023
High School Diploma -
West Brook Sr High School
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