Summary
Overview
Work History
Education
Skills
Timeline
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Nierra Price

Chicago,IL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Optician

Walmart
09.2021 - Current
  • Navigated through the BOSS point of sale system to order eyewear based on a patient’s needs/wants
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
  • Performed administrative duties, such as managing prescriptions, customer records, vision insurance, etc
  • Adjusted, repaired, and dispensed eyeglasses to patients
  • Performed other duties as needed.

Self Checkout Host/Cashier

Walmart
01.2021 - 09.2021
  • Assisted in loss prevention efforts by observing customer behavior and reporting suspicious activities to store management or security personnel when needed.
  • Operated cash register to record transactions accurately and efficiently.
  • Enhanced customer satisfaction by efficiently handling self-checkout transactions and addressing concerns promptly.
  • Assisted customers with technical issues, ensuring smooth operation of the self-checkout machines and timely resolution of problems.
  • Ensured that self-checkout areas were always maintained in a clean and orderly condition, and executed all other related duties as assigned.

Customer Service Rerpresentive

Illinois Tollway Call Center
06.2019 - 03.2020
  • Maintained up-to-date knowledge of the Illinois Tollway regulations and policies
  • Navigated through three or more systems and tools to assist and service customers
  • Utilized a tollway application that immediately processed credit card payments to accounts while speaking with the customer
  • Gathered data from customer and other resources as needed for problem-solving.

Education

High School Diploma -

South Shore International College Prep
06.2016

Skills

  • Efficient communication (Written & Verbal)
  • Multi-Tasking
  • Alertness
  • Problem-Solving
  • Insurance Verification
  • Order Preparation
  • Data Entry

Timeline

Optician

Walmart
09.2021 - Current

Self Checkout Host/Cashier

Walmart
01.2021 - 09.2021

Customer Service Rerpresentive

Illinois Tollway Call Center
06.2019 - 03.2020

High School Diploma -

South Shore International College Prep

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Nierra Price