Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aneesha Jones

Columbus,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Optician

Walmart
Columbus , GA
12.2021 - Current
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction
  • Filed claims with vision and medical insurance companies to garner payment for optical services
  • Learned new catalog of items to present current options to patients
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting

Asset Protection Associate

Walmart
Columbus , GA
05.2021 - 12.2021
  • Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
  • Wrote reports for internal and external crime, burglary or theft.
  • Patrolled store departments to check for suspicious activities.
  • Checked CCTV for evidence of shoplifting.
  • Wrote reports outlining activities and results.
  • Provided meaningful solutions by garnering teams of risk management specialists to meet client needs.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers

Cashier and Customer Service Representative

Walmart
Columbus, GA
07.2020 - 05.2021
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Collected and authorized payments of guests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Addressed customer needs and made product recommendations to increase sales.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Worked flexible schedule and extra shifts to meet business needs.

Customer Service Representative

TSYS
Columbus, GA
03.2020 - 07.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Provided primary customer support to internal and external customers

Education

High School Diploma -

Chattahoochee County High School
Cusseta, GA
08.2014 - 05.2018

Associate of Applied Science - Diagnostic Medical Sonography

Columbus Technical College
Columbus, GA
04.2022 - Current

Skills

Insurance Verification

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Certification

First Aid/CPR Certified

Timeline

Associate of Applied Science - Diagnostic Medical Sonography

Columbus Technical College
04.2022 - Current

Optician

Walmart
12.2021 - Current

Asset Protection Associate

Walmart
05.2021 - 12.2021

Cashier and Customer Service Representative

Walmart
07.2020 - 05.2021

Customer Service Representative

TSYS
03.2020 - 07.2020

High School Diploma -

Chattahoochee County High School
08.2014 - 05.2018

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Aneesha Jones