Aneesha Jones
Columbus,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Optician
Walmart
Columbus , GA
12.2021 - Current
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction
- Filed claims with vision and medical insurance companies to garner payment for optical services
- Learned new catalog of items to present current options to patients
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting
Asset Protection Associate
Walmart
Columbus , GA
05.2021 - 12.2021
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
- Wrote reports for internal and external crime, burglary or theft.
- Patrolled store departments to check for suspicious activities.
- Checked CCTV for evidence of shoplifting.
- Wrote reports outlining activities and results.
- Provided meaningful solutions by garnering teams of risk management specialists to meet client needs.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers
Cashier and Customer Service Representative
Walmart
Columbus, GA
07.2020 - 05.2021
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Collected and authorized payments of guests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Addressed customer needs and made product recommendations to increase sales.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
TSYS
Columbus, GA
03.2020 - 07.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Provided primary customer support to internal and external customers
Education
High School Diploma -
Chattahoochee County High School
Cusseta, GA 08.2014 - 05.2018
Associate of Applied Science - Diagnostic Medical Sonography
Columbus Technical College
Columbus, GA 04.2022 - Current
Skills
Insurance Verification
Appointment Scheduling
Conducting fittings
Insurance approvals
Patient testing
Cash Handling
Refunds and exchanges
First Aid and CPR
Written Communication
Flexible and Adaptable
Medical Records Management
Efficient and reliable team player
Certification
First Aid/CPR Certified
Timeline
Associate of Applied Science - Diagnostic Medical Sonography
Columbus Technical College
04.2022 - Current
Optician
Walmart
12.2021 - Current
Asset Protection Associate
Walmart
05.2021 - 12.2021
Cashier and Customer Service Representative
Walmart
07.2020 - 05.2021
Customer Service Representative
TSYS
03.2020 - 07.2020
High School Diploma -
Chattahoochee County High School
08.2014 - 05.2018