Niesha Gunn
GA
Summary
Customer Service Representative with 10+ years of experience in fast-paced environments, including over 3 years handling high-volume inbound and outbound customer interactions. Proven ability to resolve inquiries efficiently, process customer orders accurately, and maintain detailed records using CRM systems. Strong multitasking, communication, and problem-solving skills with a focus on delivering high-quality customer experiences and meeting performance metrics.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Carithers Flowers
Marietta, GA
02.2025 - Current
- Handled inbound customer inquiries and assisted with order placement and customization
- Processed customer orders accurately, ensuring correct details and timely fulfillment
- Managed multiple customer interactions in a fast-paced environment while maintaining high service standards
- Resolved customer concerns and provided follow-up support to ensure satisfaction
- Maintained accurate transaction and order records
Customer Service / Logistics Coordinator
McNichols Company
Kennesaw, GA
06.2021 - 06.2024
- Managed high-volume inbound and outbound customer communication regarding orders, billing, and deliveries
- Processed and tracked customer orders, ensuring accuracy and timely updates
- Maintained detailed customer records and interactions using Salesforce CRM
- Resolved complex customer issues efficiently while maintaining professionalism
- Collaborated with internal teams to meet deadlines and improve service delivery
- Handled multiple priorities in a fast-paced environment while maintaining accuracy
- Ensured compliance with company procedures and documentation standards
Education
High School Diploma - undefined
Carroll Kelli High School
Skills
- Inbound & Outbound Calls
- Customer Support
- Order Entry & Processing
- CRM Systems (Salesforce)
- Data Entry Accuracy
- Call Documentation
- Issue Resolution
- Microsoft Office (Excel, Outlook)
- Multitasking
- Performance Metrics
- Communication
- Attention to Detail
Certification
- Property & Casualty Insurance License (Georgia)
- Microsoft Certified Professional (MCP)
- Agile Scrum Master
- Introduction to Web Development
Timeline
Sales Associate
Carithers Flowers
02.2025 - Current
Customer Service / Logistics Coordinator
McNichols Company
06.2021 - 06.2024
High School Diploma - undefined
Carroll Kelli High School