NIESHA SEYMOUR
Middle River,MD
Summary
Detail-oriented Certified Medical Assistant experienced in enhancing patient care in urgent care and outpatient settings. Achieved optimized patient throughput and reduced wait times through implementation of efficient check-in protocols and improved care coordination. Focused on delivering streamlined, patient-centered care and expanding administrative responsibilities.
Overview
2
2
years of post-secondary education
13
13
years of professional experience
Work History
CMA II
Novant Health Pulmonary and Critical Care
Matthews, NC
01.2025 - 07.2026
- Provided clinical support in a pulmonary and critical care setting, performing diagnostic tests and coordinating patient care activities.
- Triage and room patients, obtain vitals, and prepare them for provider exams and procedures to ensure efficient workflow.
- Administer and document 6-minute walk tests and nitric oxide testing following clinic protocols.
- Prepare and process orders for durable medical equipment (DME) requests and specialty testing to support patient needs.
- Assist with pulmonary function testing and ensure accurate recording of results in the medical record.
- Coordinate with providers and schedulers to prioritize testing and follow-up appointments, facilitating timely patient care.
- Maintain infection-control standards and ensure exam rooms and equipment are prepared between patients.
Medical Assistant (Internship)
Jai Medical Center
Baltimore
01.2026 - 03.2026
- Coordinated daily administrative operations to ensure efficient office workflow
- Managed schedules, calendars, and meeting logistics for managers and cross-functional teams, facilitating seamless communication and coordination.
- Served as a central point of contact between departments, clients, and external vendors
- Monitored inventory and ordered medical and office supplies to ensure availability for uninterrupted patient care.
- Piloted a patient flow improvement by redesigning check-in steps, cutting administrative bottlenecks and delivering noticeable reductions in wait time and smoother visits.
- Facilitated interdisciplinary huddles to align care plans, improving handoffs and producing more coordinated patient follow-up and treatment continuity.
- Implemented a structured intake checklist to capture clinical details consistently, enhancing record completeness and supporting clearer clinical decisions.
- Assisted clinicians during high-volume clinics by triaging tasks and preparing supplies, enabling timely exams and sustaining team productivity under pressure.
- Reviewed clinic workflows to identify process gaps and proposed targeted solutions, enhancing throughput and improving staff efficiency.
- Enforced infection-control protocols and audit procedures during shifts, strengthening compliance and maintaining a safer environment for patients and staff.
- Introduced a streamlined patient education checklist to standardize discharge instructions, improving clarity of follow-up care and reducing readmission confusion.
- Analyzed appointment no-show patterns and adjusted reminder workflows, yielding more consistent clinic utilization and smoother daily schedules.
Front Desk Receptionist
Autumn Lake Healthcare
Baltimore
05.2021 - 12.2025
- Greeted and welcomed an average of [...] visitors, clients, and guests daily, fostering a positive first impression
- Answered and directed over [...] multi-line phone calls daily to appropriate departments, ensuring efficient communication
- Scheduled, confirmed, and managed appointments and meeting room bookings, maintaining a [...]% on-time rate
- Assisted with customer inquiries and resolved concerns promptly, resulting in positive feedback from patients
- Maintained accurate records through data entry and filing systems for over [...] patient files
- Assisted with customer inquiries and resolved concerns promptly, earning positive feedback from patients
- Ensured front desk area remained organized and presentable at all times
- Handled incoming and outgoing mail and deliveries efficiently
- Provided administrative support to management and staff.
Certified Medical Assistant (CMA)
Medexpress Urgent Care
Baltimore
12.2016 - 09.2023
- Maintained accurate EMR entries and procedure notes after each visit, ensuring reliable continuity of care and clear provider communication.
- Managed insurance verifications and prior-authorization follow-ups to prevent care delays, supporting timely treatment and fewer administrative escalations.
- Handled complex insurance eligibility checks and claims intake with systematic verification, preventing enrollment delays and supporting timely patient services.
- Collected payments and balanced daily receipts, ensuring accurate financial transactions.
- Collected payments, processed transactions, and balanced daily receipts
- Scheduled, confirmed, and rescheduled appointments using scheduling systems
- Reviewed appointment slot utilization and adjusted scheduling templates to optimize daily capacity, producing more consistent clinic operations and access.
- Managed patient payment processing and reconciliations with verification steps, enhancing front-desk reliability.
- Reviewed appointment slot utilization and adjusted scheduling templates to optimize daily capacity and support smooth clinic operations.
- Managed incoming phone calls, emails, and inquiries, directing them appropriately
- Piloted a patient-flow kiosk pilot to reduce front-desk bottlenecks, enabling smoother triage handoffs and noticeable improvements in clinic throughput.
- Mentored new CMAs on clinical documentation and patient communication, shortening competency gaps and strengthening team reliability during busy shifts.
- Coordinated daily huddles with nurses and providers to prioritize cases and allocate resources, improving responsiveness for urgent walk-ins and workflow consistency.
- Coordinated daily huddles with nurses and providers to prioritize cases and allocate resources, improving responsiveness for urgent walk-ins and workflow consistency.
- Managed insurance verifications and prior-authorization follow-ups to prevent care delays, supporting timely treatment and fewer administrative escalations.
Caregiver
Dorsey Home
Baltimore
12.2013 - 11.2016
- Assisted clients with activities of daily living (ADLs), including bathing, dressing, grooming, and toileting
- Provided mobility support, including transferring, repositioning, and ambulation assistance
- Monitored and recorded vital signs, symptoms, and changes in patient condition to ensure timely response and adjustment of care plans
- Administered medications as prescribed, ensuring adherence to care plans and optimizing patient health outcomes
- Prepared nutritious meals and assisted with feeding when necessary
- Communicated effectively with family members and healthcare professionals
- Communicated effectively with family members and healthcare professionals to facilitate coordinated care and address concerns
- Assisted with light housekeeping tasks, including laundry and organization
- Followed safety protocols and infection control procedures
Education
Bls - Basic Life Skills
American Heart Association
04.2026 - 04.2028
CERTIFIED MEDICAL CERTIFICATION -
Certified Medical Certification
CERTIFIED MEDICAL ASSISTANT -
NPCE
BaltimoreHIGH SCHOOL DIPLOMA -
New Spiritual Academy Foundation
BaltimoreMEDICAL ASSISTANT CERTIFICATION -
Loving Hearts Training Center
BaltimoreCERTIFIED PHLEBOTOMY TECHNICIAN -
Certified Phlebotomy Technician
CPR CERTIFICATION & FIRST AID CERTIFICATION -
Skills
- Patient Engagement
- Attention to Detail
- Data Analysis
- Time Management
- Problem Solving
- Critical Thinking
- Team Collaboration
- Adaptability
- Flexibility
- Conflict Management
- Conflict Resolution
- Stress Management
- Interpersonal Skills
Timeline
Bls - Basic Life Skills
American Heart Association
04.2026 - 04.2028
Medical Assistant (Internship)
Jai Medical Center
01.2026 - 03.2026
CMA II
Novant Health Pulmonary and Critical Care
01.2025 - 07.2026
Front Desk Receptionist
Autumn Lake Healthcare
05.2021 - 12.2025
Certified Medical Assistant (CMA)
Medexpress Urgent Care
12.2016 - 09.2023
Caregiver
Dorsey Home
12.2013 - 11.2016
CERTIFIED MEDICAL CERTIFICATION -
Certified Medical Certification
CERTIFIED MEDICAL ASSISTANT -
NPCE
HIGH SCHOOL DIPLOMA -
New Spiritual Academy Foundation
MEDICAL ASSISTANT CERTIFICATION -
Loving Hearts Training Center
CERTIFIED PHLEBOTOMY TECHNICIAN -
Certified Phlebotomy Technician