Niesha Smith
Villa Park,IL
Summary
Dynamic and results-oriented professional with extensive experience at Hines VA Hospital, adept in HIPAA compliance and healthcare. Excelled in staff management and training, significantly enhancing team productivity and patient care quality. Proven ability in multitasking and leveraging medical terminology knowledge to improve operational efficiency and patient satisfaction. Performance-focused Healthcare Professional offering broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships, coordinating appointments and performing wide range of treatment procedures. Well-defined communication, technical and analytical aptitudes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Advanced Medical Support Assistant
Hines VA Hospital
10.2023 - Current
- Promoted effective communication among medical staff by serving as reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Assisted in training 10-25 new staff members on clinic policies, procedures, and software systems for seamless integration into team.
- Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Contributed to increased productivity within organization by diligently managing schedules for multiple employees and resources.
Lead Medical Assistant
Duly Health and Care
11.2019 - 01.2023
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Oversaw daily operations of 3 different clinics, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
- Performed medical records management, including filing, organizing and scanning documents.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Trained new medical assistants on best practices, ensuring consistent quality of care across team.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Specialist
DuPage County Health Department
03.2020 - 12.2021
- Took patient medical histories and vital signs as well as performed venipunctures, injections and diagnostic procedures and ancillary tests.
- Developed health plans for patients to improve overall health or recover from injuries and illnesses.
- Conducted physical exams of patients to diagnose illnesses and create patient histories.
- Managed caseloads effectively, balancing quality care with high patient volume demands.
- Communicated with patients to understand health needs and challenges.
- Developed continuing education programs for medical professionals, raising standards of care provided to patients.
- Initiated community outreach programs to raise awareness about health issues and preventive care strategies.
- Advised patients and community members concerning hygiene and disease prevention.
- Created treatment plans balancing medical expertise, patient goals and individual compliance levels.
Lead Medical Assistant
Chicago Immediate Care
09.2019 - 03.2020
- Contributed to successful implementation of new Electronic Health Record system, leading to improved data management practices
- Managed difficult situations involving upset patients or families calmly and effectively, preventing escalation of conflicts within office setting.
- Streamlined appointment scheduling for improved patient experience and increased daily appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained payments from patients and scanned identification and insurance cards.
- Conducted patient intake interviews, recording and documenting relevant information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted with medical coding and billing tasks.
Medical Supervisor
Department of Aging and Disability Services
05.2011 - 02.2019
- Achieved high levels of employee engagement by creating opportunities for professional growth and development within the team.
- Ensured compliance with healthcare regulations by conducting regular audits and implementing corrective action plans as needed.
- Utilized advanced electronic health record systems to manage patient information securely and efficiently, resulting in improved care coordination and data accuracy.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Collaborated with human resources to recruit, interview, hire, and onboard new medical assistant team members.
Education
Associate of Science - Nursing
College of DuPage
Glen Ellyn, IL06.2026
Associate of Science - Health Administration
University of Phoenix
Chicago, IL06.2015
Skills
- Conflict resolution techniques
- HIPAA Compliance Understanding
- Healthcare Billing Knowledge
- Professionalism and Ethics
- Adaptable
- Goal-Oriented
- Staff Management
- Training and mentoring
- Epic experience
- Multitasking Abilities
- Medical terminology knowledge
- Onboarding and Orientation
- Payroll Recordkeeping
Additional Information
Yellow belt Certificate
Timeline
Advanced Medical Support Assistant
Hines VA Hospital
10.2023 - Current
Medical Specialist
DuPage County Health Department
03.2020 - 12.2021
Lead Medical Assistant
Duly Health and Care
11.2019 - 01.2023
Lead Medical Assistant
Chicago Immediate Care
09.2019 - 03.2020
Medical Supervisor
Department of Aging and Disability Services
05.2011 - 02.2019
Associate of Science - Nursing
College of DuPage
Associate of Science - Health Administration
University of Phoenix
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