Accomplished professional with a proven track record at USPS, adept in organizational leadership and paperwork processing. Excelled in mentoring and enhancing team performance, significantly improving customer satisfaction. Skilled in fostering strong client relationships and managing inventory, demonstrating both exceptional interpersonal and analytical abilities.
Hi, I’m
Niesha Thomas
Chicago,IL
Summary
Overview
18
years of professional experience
Work History
USPS, United States Postal Service
Lead Clerk
03.2020 - Current
Job overview
- Mentored junior clerks, providing guidance on best practices and improving overall team performance.
- Improved customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Managed inventory control for office supplies, reducing costs and ensuring availability of necessary items.
- Assisted with budget preparation and expense tracking, helping the department maintain fiscal responsibility.
D&P Jones Insurance
Insurance Agent
01.2013 - 01.2020
Job overview
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Rent A Center Warehouse & Retail Store
Assistant Manager
03.2006 - 03.2013
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Continental AcademyMiramar, FL
High School Diploma
06.1996
University Overview
Skills
- Organizational Leadership
- Records analysis
- Document Preparation
- Paperwork Processing
Timeline
Lead Clerk
USPS, United States Postal Service
03.2020 - Current
Insurance Agent
D&P Jones Insurance
01.2013 - 01.2020
Assistant Manager
Rent A Center Warehouse & Retail Store
03.2006 - 03.2013
Continental Academy
High School Diploma
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