Summary
Overview
Work History
Education
Skills
Timeline
Generic

Niesha Wilkerson-Dinkins

Summary

Dynamic Patient Access Representative with a proven track record at UAB, excelling in insurance verification and appointment scheduling. Recognized for enhancing patient satisfaction through exceptional customer service and effective problem-solving. Skilled in HIPAA compliance and adept at fostering team collaboration to streamline operations and improve access to care.

Overview

12
12
years of professional experience

Work History

Patient Access Representative

UAB
09.2022 - Current
  • Facilitated patient registration processes to ensure accurate data collection and compliance with healthcare standards.
  • Coordinated insurance verification procedures, enhancing efficiency in patient access operations.
  • Streamlined appointment scheduling systems, reducing wait times and improving patient satisfaction.
  • Assisted patients with inquiries regarding services, fostering a supportive and informative environment.
  • Monitored incoming patient information for accuracy, ensuring adherence to regulatory guidelines and organizational policies.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

Prior Authorization Specialist

EAMC
04.2021 - 09.2022
  • Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
  • Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
  • Analyzed medical records and other documents to determine approval of requests for authorization.
  • Verified eligibility and compliance with authorization requirements for service providers.
  • Reached out to insurance carriers to obtain prior authorization for testing and procedures.
  • Monitored pending cases closely, proactively following up on outstanding documentation needed for successful approval outcomes.

Medical Assistant

EAST ALABAMA FAMILY PRACTICE
08.2018 - 04.2021
  • Assisted in patient intake procedures, ensuring accurate documentation and efficient workflow.
  • Coordinated appointment scheduling, optimizing provider availability and patient access to care.
  • Performed routine clinical tasks, including vital sign monitoring and lab specimen collection.
  • Educated patients on treatment plans and medication adherence, enhancing overall compliance.

Cashier

Dadeville Foodland
12.2013 - 05.2015
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, minimizing discrepancies during shifts.
  • Provided exceptional customer service addressing inquiries and resolving issues promptly.
  • Assisted in training new cashiers on register operations and store policies.

Education

Associate of Arts - Healthcare Administration

Keiser University
Fort Lauderdale, FL
12-2019

Skills

  • Customer service
  • HIPAA compliance
  • Appointment scheduling
  • Phone and email etiquette
  • Problem-solving
  • Verbal and written communication
  • Insurance verification
  • Multitasking and organization
  • Medical terminology
  • Team collaboration
  • Conflict resolution
  • Insurance authorizations

Timeline

Patient Access Representative

UAB
09.2022 - Current

Prior Authorization Specialist

EAMC
04.2021 - 09.2022

Medical Assistant

EAST ALABAMA FAMILY PRACTICE
08.2018 - 04.2021

Cashier

Dadeville Foodland
12.2013 - 05.2015

Associate of Arts - Healthcare Administration

Keiser University

Similar Profiles

CREATE PROFILE
Niesha Wilkerson-Dinkins