Results-driven professional with 12 years in service management and team leadership. Improved customer satisfaction through effective complaint resolution and adherence to service standards. Recognized for reliability and efficiency in fast-paced environments, with strong client retention and collaboration skills.
Work History
Salon Owner
2 Years 8 Months
Bello Cut Cave | 03.2024 - Current
I am the Managed salon suite operations. I am an independent stylist there part time. I offer a variety of services such as one on one wig making, haircuts, waxing, hair color, hair treatments, etc.
Review service performance and adjust pricing, promotions, and offerings to support business growth.
create marketing strategies to attract new clients, utilizing social media platforms
Hairstylist
8 Years 7 Months
Supercuts | 04.2018 - Current
consult with guest to assess their needs and make recommendations on their service
deliver precise haircuts, blowouts, color, etc.
maintain sanitation of stations, tools, styling equipment, lobby, etc.
build great client relationships
maintain great customer service
manage and schedule appointments
prepare and close daily register
make bank deposits
Salon Manager
5 Years 4 Months
Supercuts Hair Salons | 08.2019 - 12.2024
Directed daily salon operations, aligning staff schedules, client flow, and service standards.
Coached/trained stylists on haircut techniques, customer service, and productivity expectations.