Nigar G. Deify
Las Vegas,NV
Summary
With years of professional experience in variety of fields in international environments, I am looking for opportunities to pursue my career in Sales /customer relations and similar positions to improve products and services for company’s growth as well as customer satisfaction
Overview
28
28
years of professional experience
Work History
Member Engagement Specialist
Intouch Medical Marketing
2357 B Renaissance Dr, Las Vegas, NV 89119
04.2024 - Current
- Streamlined onboarding processes for new members, ensuring a smooth and positive experience from the start.
- Facilitated workshops focusing on maximizing membership benefits leading to higher member engagement rates.
- Coordinated volunteer initiatives that provided members with meaningful opportunities to give back while strengthening their connections within the organization.
- Analyzed member feedback, implementing improvements based on their suggestions and needs.
Customer Experience
Macy’s, Las Vegas
Las Vegas
04.2021 - Current
- Sales and customer communication
- Personalized Product recommendation
- Cross-functional teamwork to support sales and promotional activities
- Resolve interpersonal miscommunications to ease stressful situations
- Outstanding budget management
- Optimize resource allocation
Housekeeping Floor Manager Assistant
Mandarin Oriental Hotel, Las Vegas
Las Vegas
06.2016 - 03.2020
- Oversight and management of three floors comprising guest suites
- Supervised a team of 9-12 housekeepers daily, ensuring optimal performance and adherence to standards
- Acted as the point of contact for guest concerns regarding room satisfaction, promptly addressing issues and coordinating
- Routine inspections of suites and rooms to assess workload distribution and maintain quality standards
- Facilitated monthly department meetings with housekeeping staff
Line Manager
Textile Industry Co. Marjan, Istanbul, Turkey
Istanbul, Turkey
06.2013 - 01.2016
- HSE and Quality Control
- Led and motivated a team of 20+ multicultural personnel
- Facilitated seamless communication between immigrants and employers during job interviews and administrative tasks
- Provided accurate and culturally sensitive interpretations and translations to bridge language barriers and promote inclusivity
Managing Director
Insurance Services, Tehran, Iran
Tehran, Iran
06.1997 - 06.2013
- Managed a diverse portfolio of insurance services
- Risk analysis for clients to offer customized insurance solutions
- Implemented computerized insurance premium calculations, reducing processing time and errors
- In-depth market analysis, identifying key trends and opportunities to develop targeted marketing strategies
- Technical training to the sales team
- Led the successful initiation and expansion of new insurance branches
Education
Certified - Product Management & Services
Tehran01.2004
Certified - Marketing & Sales
Tehran01.1999
Associate Degree - Mathematics
Tehran01.1995
Skills
- Customer Relations
- Budget Management
- Teamwork & Team Empowerment
- Time Management
- Leadership
- Product Quality Management & Services
- Microsoft Office Proficiency
LANGUAGES
English (Advanced)
Turkish (Fluent)
Azerbaijani (Native)
Persian (Farsi) (Native)
Timeline
Member Engagement Specialist
Intouch Medical Marketing
04.2024 - Current
Customer Experience
Macy’s, Las Vegas
04.2021 - Current
Housekeeping Floor Manager Assistant
Mandarin Oriental Hotel, Las Vegas
06.2016 - 03.2020
Line Manager
Textile Industry Co. Marjan, Istanbul, Turkey
06.2013 - 01.2016
Managing Director
Insurance Services, Tehran, Iran
06.1997 - 06.2013