Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Nigar G. Deify

Las Vegas,NV

Summary

With years of professional experience in variety of fields in international environments, I am looking for opportunities to pursue my career in Sales /customer relations and similar positions to improve products and services for company’s growth as well as customer satisfaction

Overview

28
28
years of professional experience

Work History

Member Engagement Specialist

Intouch Medical Marketing
04.2024 - Current
  • Streamlined onboarding processes for new members, ensuring a smooth and positive experience from the start.
  • Facilitated workshops focusing on maximizing membership benefits leading to higher member engagement rates.
  • Coordinated volunteer initiatives that provided members with meaningful opportunities to give back while strengthening their connections within the organization.
  • Analyzed member feedback, implementing improvements based on their suggestions and needs.

Customer Experience

Macy’s, Las Vegas
04.2021 - Current
  • Sales and customer communication
  • Personalized Product recommendation
  • Cross-functional teamwork to support sales and promotional activities
  • Resolve interpersonal miscommunications to ease stressful situations
  • Outstanding budget management
  • Optimize resource allocation

Housekeeping Floor Manager Assistant

Mandarin Oriental Hotel, Las Vegas
06.2016 - 03.2020
  • Oversight and management of three floors comprising guest suites
  • Supervised a team of 9-12 housekeepers daily, ensuring optimal performance and adherence to standards
  • Acted as the point of contact for guest concerns regarding room satisfaction, promptly addressing issues and coordinating
  • Routine inspections of suites and rooms to assess workload distribution and maintain quality standards
  • Facilitated monthly department meetings with housekeeping staff

Line Manager

Textile Industry Co. Marjan, Istanbul, Turkey
06.2013 - 01.2016
  • HSE and Quality Control
  • Led and motivated a team of 20+ multicultural personnel
  • Facilitated seamless communication between immigrants and employers during job interviews and administrative tasks
  • Provided accurate and culturally sensitive interpretations and translations to bridge language barriers and promote inclusivity

Managing Director

Insurance Services, Tehran, Iran
06.1997 - 06.2013
  • Managed a diverse portfolio of insurance services
  • Risk analysis for clients to offer customized insurance solutions
  • Implemented computerized insurance premium calculations, reducing processing time and errors
  • In-depth market analysis, identifying key trends and opportunities to develop targeted marketing strategies
  • Technical training to the sales team
  • Led the successful initiation and expansion of new insurance branches

Education

Certified - Product Management & Services

Tehran
01.2004

Certified - Marketing & Sales

Tehran
01.1999

Associate Degree - Mathematics

Tehran
01.1995

Skills

  • Customer Relations
  • Budget Management
  • Teamwork & Team Empowerment
  • Time Management
  • Leadership
  • Product Quality Management & Services
  • Microsoft Office Proficiency

LANGUAGES

English (Advanced)
Turkish (Fluent)
Azerbaijani (Native)
Persian (Farsi) (Native)

Timeline

Member Engagement Specialist

Intouch Medical Marketing
04.2024 - Current

Customer Experience

Macy’s, Las Vegas
04.2021 - Current

Housekeeping Floor Manager Assistant

Mandarin Oriental Hotel, Las Vegas
06.2016 - 03.2020

Line Manager

Textile Industry Co. Marjan, Istanbul, Turkey
06.2013 - 01.2016

Managing Director

Insurance Services, Tehran, Iran
06.1997 - 06.2013

Certified - Product Management & Services

Certified - Marketing & Sales

Associate Degree - Mathematics

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Nigar G. Deify