Nigel Kerr
Tampa,FL
Summary
Dynamic customer service professional with a proven track record at Home Depot, excelling in complaint resolution and cash handling. Recognized for enhancing customer satisfaction through effective communication and teamwork. Reliable and adaptable, I trained new cashiers, improving operational efficiency and ensuring a welcoming shopping experience.
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
16
16
years of professional experience
Work History
Customer Service Cashier
Home Depot
02.2020 - 05.2025
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Redeemed coupons to discount purchases.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
Customer Service Representative
McGhie's
08.2009 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Cross-trained and backed up other customer service managers.
Education
High School Diploma - Mathematics
Warden High School
Tampa, FL06.2001
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Cash handling
- Customer complaint resolution
- Guest services
- Payment processing
- Cash handling expertise
- Refund handling
- Merchandise restocking
- Payment collection
- Retail merchandising
Timeline
Customer Service Cashier
Home Depot
02.2020 - 05.2025
Customer Service Representative
McGhie's
08.2009 - 02.2020
High School Diploma - Mathematics
Warden High School