Emma Barnes
Boyne City
Summary
Resourceful Customer Care Manager known for high productivity and efficient task completion. Specialized in conflict resolution, team leadership, and process improvement to enhance customer satisfaction. Excel at communication, empathy, and problem-solving to navigate challenges and maintain positive client relationships. Committed to fostering a supportive team environment that upholds company values and customer service standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Care
Boyne Mountain Resort
Boyne City
06.2022 - Current
- Answered customer inquiries via phone, providing timely support and information.
- Assisted customers in resolving account issues, enhancing their satisfaction and loyalty.
- Processed ski lift ticket transactions at Skybridge
Freight Receiving
Home Depot
05.2025 - 10.2025
- Unloaded merchandise from delivery trucks promptly to ensure timely stock availability
- Stocked shelves with merchandise to enhance product visibility and accessibility
- Memorized product locations to provide quick assistance to customers
Education
High school diploma -
Concord Academy
Boyne City, MI06.2022
Skills
- Customer service
- Communication skills
- Problem solving
- Typing
- Computer skills
- Cold Calling
- Sales
- Attention to detail
- Basic math
- Cash Handling
- Freight handling
- Lifting
- Stocking
- Home health
- Computer Operation
Certification
Driver's License
Timeline
Freight Receiving
Home Depot
05.2025 - 10.2025
Customer Care
Boyne Mountain Resort
06.2022 - Current
High school diploma -
Concord Academy