Vera C. Strong
Retail Sales
Detroit,Michigan
Summary
Experienced retail sales professional with a strong focus on customer service and delivering positive experiences. Skilled in cash-handling, multitasking, and time management, contributing to efficient and reliable service operations.
Overview
7
7
years of professional experience
Work History
Night Auditor
Home2Suites Hilton
Troy, MI
10.2023 - Current
- Oversee and manage reservations, arrivals, and departures.
- Anticipate and fulfill guest requests for amenities.
- Execute and finalize night audits and process market transactions accurately.
- Address inquiries and resolve any issues that may arise during the night shift.
- Monitor security to ensure the safety and well-being of all hotel guests.
Sales/Customer Service Representative
Macy’s
Novi, MI
02.2023 - 02.2024
- Responded to inquiries and processed payments for personal credit card accounts.
- Facilitated sales transactions, established new credit accounts, handled merchandise returns and exchanges, and located items in other Macy's stores utilizing Macy's point-of-sales systems.
- Efficiently directed new merchandise to the appropriate departments for optimal placement.
Logistics Processor
Nordstrom Rack
Troy, MI
12.2020 - 09.2021
- Utilized mobile devices for reticketing merchandise efficiently.
- Scanned and processed newly delivered items for display on the selling floor.
- Conducted merchandise scans for departmental inventory audits.
- Ensured the selling departmental maintained its appearance and returned merchandise to the correct departments.
Sales/Customer Service Representative
Macy’s
Troy, MI
12.2017 - 03.2021
- Executed the Fulfilment @ POS to efficiently complete customers' online orders.
- Addressed inquiries related to personal credit and clarified the use of applicable coupons for both regular and sale items.
- Provided exceptional customer service by assisting customers in navigating online order processes and resolving any related issues.
Education
Associate of Science (A.S.) - Legal Assistant
Macomb Community College
05.2011
Skills
- Account Reconciliation
- Transaction auditing
- Product restocking
- Point-of-sale system operation
- Credit and cash transactions
- Registration processing
- Posting charges
- Drawer balancing
Reservations
Credit and cash payments
Charge posting
Clerical duties
Guest check-in and check-out
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefits401k matchStock Options / Equity / Profit SharingTimeline
Night Auditor
Home2Suites Hilton
10.2023 - Current
Sales/Customer Service Representative
Macy’s
02.2023 - 02.2024
Logistics Processor
Nordstrom Rack
12.2020 - 09.2021
Sales/Customer Service Representative
Macy’s
12.2017 - 03.2021
Associate of Science (A.S.) - Legal Assistant
Macomb Community College
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