Nii Nortey Okwei

Woodbridge

Summary

Results-driven IT professional specializing in Azure AD management and security protocols. Enhances operational efficiency through PowerShell automation and cross-functional collaboration. Expertise in troubleshooting and performance analysis, achieving SLA targets while ensuring system integrity and user satisfaction. Focused on network security, data management, and software troubleshooting to drive successful project outcomes.

Overview

years of professional experience

Work History

Systems Specialist / Network & Windows Administrator

Dancker

Branchburg Township

04.2021 - Current

Configured network services such as DNS, DHCP, FTP, SSH, SMTP.
Configured SSO, MFA, conditional access, and RBAC to enhance security frameworks.
Implemented security measures to protect sensitive data from unauthorized access.
Directed Windows OS upgrades and patching to maintain system integrity.
Administered user access and lifecycle management through Azure AD and Active Directory.
Led system integration projects, streamlining operational workflows.
Analyzed system performance to recommend improvements and upgrades.
Conducted troubleshooting to resolve technical issues promptly.
Employed PowerShell for administrative automation, increasing operational efficiency.
Provisioned endpoints via Intune and Endpoint Central for streamlined user setup.
Tested new releases of operating systems prior to deployment across the enterprise.
Performed hardware and software installations, upgrades, repairs, and maintenance of computer systems.
Oversaw helpdesk operations for 300+ users, ensuring adherence to SLA standards.
Partnered with cross-functional teams to assess and address technology requirements.

Helpdesk Analyst

NuWare Technology Corp

Iselin

01.2018 - 04.2021

Consistently managed high-volume helpdesk tickets, achieving SLA targets for timely resolution.
Provided support for Windows OS, Microsoft 365, Azure AD, and endpoint hardware to maintain system functionality.
Installed, configured, and upgraded systems and applications to enhance performance.
Documented incidents and escalated complex issues, facilitating effective troubleshooting and resolution.
Resolved technical issues for users via phone and remote support efficiently.
Delivered training and support on software applications to staff members.
Conducted regular system checks to identify potential issues before escalation.
Created new accounts, reset passwords, and configured access for users to servers and file management software.

IT Help Desk / Operations Support

United States Air Force

01.2008 - 01.2014

Provided helpdesk and systems support to resolve user issues and maintain operational continuity.
Coordinated endpoint imaging deployments and updates to ensure timely device availability.
Maintained documentation and compliance standards to meet regulatory requirements.
Contributed innovative solutions that enhanced team performance and outcomes.
Executed day-to-day duties efficiently and accurately.
Collaborated with diverse coworkers to achieve goals and address product-related issues.
Identified customer needs promptly to facilitate effective resolutions.
Assisted customers with inquiries, improving overall satisfaction.

Education

Network Communications -

DeVry University

East Brunswick, NJ

Skills

Microsoft Azure services
Active directory management
Cloud application administration
Single sign-on solutions
Multi-factor authentication strategies
Role-based access control (RBAC)
Security protocols
Disaster recovery
Performance analysis
Network diagnostics
Server maintenance

Virtualization technologies
PowerShell automation
Technical support operations
Windows support
Data management
Hardware troubleshooting
Device provisioning processes
SLA management
Cross-functional coordination
Multitasking capacity

Websites

linkedin.com/in/nii-nortey-okwei

Education And Certifications

CompTIA Network+
Microsoft Certified Solutions Associate (MCSA)
A+, Network+, CCNA Coursework
DeVry University — Network Communications

Timeline